Account Manager - Customer Care - Landscaping

Account Manager - Landscaping

MetroGreenscape is expanding and has a position for an Account Manager responsible for customer care at our Charlotte, NC office. This role is focused on driving contract maintenance retention and assisting our clients with all their maintenance needs, along with other assigned responsibilities.

What We Offer

$60K - $62K annual salary plus bonus based on customer retention rate

Individual Health Reimbursement Account 

Colonial Life Insurance Voluntary Plan

401(K) Retirement Savings Plan with Company Match

Company Apparel annual allowance of $275.00

Paid Time Off

Eight (8) Company-paid holidays

Paid Bereavement Leave

Employee Perks

Company vehicle with a Company credit card for fuel and networking expenses

Monthly phone stipend of $75 to cover use of personal phone for business purposes

Company-provided laptop

Key Responsibilities

        Develop and maintain a schedule to perform audits during customer meetings

        to ensure quality and service expectations are met.

        Supervise a team of landscaping crew members.

·        Manage client expectations and understand and communicate contract specifics.

·        Make recommendations to clients for improvements to their sites.

·        Conduct job site inspections frequently.

·        Identify and pursue opportunities to upsell property enhancements.

·        Perform maintenance on the job site as needed (weeding beds, pruning, etc.)

 Must have the ability to: 

·        Ability to lift 60-80 pounds.

·        Ability to work some weekends as required, and in inclement weather.

·        Frequently stand, walk, and crouch on narrow and/or slippery surfaces.

·        Bend, kneel, and stoop to pick up or move objects.

·        Walk for long distances on sloped and uneven ground.

·        Travel approximately 75% of the time in/around the Charlotte, NC area.

Qualifications and Skills: 

·         2 - 5 years of Sales and Account Management experience in landscape maintenance.

.·        Excellent oral and written communication skills.

·        Strong organizational skills.

·        Well-versed and fluid with spreadsheets, especially Excel.

·        Ability to effectively make sound decisions under tight deadlines.

·        Ability to organize, plan, and manage multiple activities.

·        Valid Driver’s license and ability to pass Background and Drug screening.

Salary : $60,000 - $62,000