What are the responsibilities and job description for the RCM Coordinator-Payment Application position at Metrocare Services?
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description
GENERAL DESCRIPTION
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The RCM Coordinator-Payment Application is responsible for the accurate and timely posting of all payments, adjustments, and denials to patient accounts for primary care, behavioral health, intellectual and developmental disability (IDD), early childhood intervention (ECI), applied behavior analysis (ABA) therapy, and LIDDA services. This position ensures that financial records reflect true account balances, supports accurate reporting, and plays a key role in the reconciliation of revenue to support Metrocare’s mission of delivering high-quality, integrated care to the community.
Essential Duties And Responsibilities
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
Required Education, Experience, Licenses, and Certifications
Preferred Education, Experience, Licenses, and Certifications
No
WORK LOCATION:
This role is remote, except for 6 weeks of onsite training and quarterly meetings.
Mathematical Skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.
Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies.
Demand-Frequency
In county travel may be required-N/A
Overnight travel required-N/A
NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES
Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
WORK ENVIRONMENT
The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
Employees in this role are expected to maintain composure under pressure, exercise sound judgment, and follow established protocols to ensure a safe and secure work environment. Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided. Additionally, employees have access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.
Remote Work Eligible - May work remotely for documentation and administrative tasks, through some in-person meetings or fieldwork is required.
DISCLAIMER
This job description is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position’s status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center’s procedures and Federal Law.
Benefits Information And Perks
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description
GENERAL DESCRIPTION
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The RCM Coordinator-Payment Application is responsible for the accurate and timely posting of all payments, adjustments, and denials to patient accounts for primary care, behavioral health, intellectual and developmental disability (IDD), early childhood intervention (ECI), applied behavior analysis (ABA) therapy, and LIDDA services. This position ensures that financial records reflect true account balances, supports accurate reporting, and plays a key role in the reconciliation of revenue to support Metrocare’s mission of delivering high-quality, integrated care to the community.
Essential Duties And Responsibilities
- The essential functions listed here are representative of those that must be met to successfully perform the job.
- Post all payments, adjustments, and denials from payers (Medicaid, Medicare, MCOs, commercial insurance and self-pay) into the billing system accurately and in a timely manner.
- Reconcile daily deposits to posted payments to ensure accuracy between bank activity and accounts.
- Review electronic remittance advice (ERAs) and explanation of benefits (EOBs) for accuracy before posting.
- Identify and report payer underpayments, denials, and contractual discrepancies.
- Collaborate with the claims and eligibility teams to resolve denials and payment variances.
- Research unapplied cash and ensure timely resolution.
- Maintain accurate records of posting activity for audit and reporting purposes.
- Prepare monthly reconciliation reports for management.
- Assist with training staff on payment posting processes as needed.
- Performs other duties as assigned.
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
- Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
- Knowledge of healthcare payment posting, ERA/EOB processing, and reconciliation.
- Familiarity with payer-specific rules for Primary Care, Behavioral Health, IDD, ECI, ABA therapy, and LIDDA services.
- Strong attention to detail with high accuracy in data entry.
- Analytical skills for identifying payment discrepancies and trends.
- Ability to meet deadlines in a fast-paced environment.
- Effective communication and teamwork skills.
- Professionalism and confidentiality when handling financial and patient information.
- Proficient in eligibility verification systems, clearinghouses, and payer portals.
Required Education, Experience, Licenses, and Certifications
- Required: High school diploma or GED; at least 5 years of experience in medical billing, claims processing, or revenue cycle management.
- Preferred: Associate’s degree in healthcare administration, business, or related field; experience with Medicaid/Medicare payment posting; familiarity with waiver program payments (HCBS, LIDDA, IDD services)
- A bachelor's degree may be accepted in place of experience.
Preferred Education, Experience, Licenses, and Certifications
No
WORK LOCATION:
This role is remote, except for 6 weeks of onsite training and quarterly meetings.
Mathematical Skills
- Basic math skills required.
- Ability to work with reports and numbers & Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
- Ability to apply common sense understanding to carry out simple one or two-step instructions.
- Strong reasoning and problem-solving skills with the ability to make informed decisions in a dynamic and client-centered environment.
- Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
- Ability to utilize Internet for resources.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.
Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies.
Demand-Frequency
- Sitting-Frequent
- Walking-Frequent
- Standing-Frequent
- Lifting (Up to 15 pounds)-Occasional
- Lifting (Up to 25 pounds)-Occasional
- Lifting (Up to 50 pounds)-Occasional
In county travel may be required-N/A
Overnight travel required-N/A
NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES
Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center’s risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
WORK ENVIRONMENT
The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
Employees in this role are expected to maintain composure under pressure, exercise sound judgment, and follow established protocols to ensure a safe and secure work environment. Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided. Additionally, employees have access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.
Remote Work Eligible - May work remotely for documentation and administrative tasks, through some in-person meetings or fieldwork is required.
DISCLAIMER
This job description is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position’s status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center’s procedures and Federal Law.
Benefits Information And Perks
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
- Medical/Dental/Vision
- Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Retirement Plan, including employer matching
- Health Savings Account, including employer matching
- Professional Development allowance up to $2000 per year
- Bilingual Stipend – 6% of the base salary
- Many other benefits
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
Salary : $2,000