Compliance Policy Management Associate

Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.

Job Description

GENERAL DESCRIPTION:

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.

The Compliance and Policy Management Associate shall operate under the general supervision of the Compliance Manager and assist in the implementation and management of ongoing activities relating to Metrocare Services (Metrocare or the Center) compliance program. The position will exercise professional judgment and decision-making skill regarding applicable federal and state healthcare laws, rules, and regulations.

Essential Duties And Responsibilities

The essential functions listed here are representative of those that must be met to successfully perform the job.

• Assist in managing and responding to compliance inquiries.
• Assist in the development of auditing and monitoring assessments.
• Conduct site assessment monitoring activities related to compliance and privacy related activities.
• Assist with administrative duties for agency-wide compliance initiatives, including preparation of agenda and presentation materials for team meetings.
• Works collaboratively with department stakeholders to develop policies reflective of operational needs and incompliance with state and federal regulations, and contractual requirements.
• Reviews new or revised policies and procedures against existing policies and procedures across the organization.
• Ensures areas impacted by new/revised material have been consulted. Resolves potential conflicts between new/revised and existing policies and procedures. Identifies and initiates any necessary updates to impacted policies and procedures.
• Assists policy/procedure owners in drafting and formatting policy statements and procedures ensuring subject matter consistency.
• Supports policy/procedure owners in completing regular, required reviews and updates of policies and procedures.
• Participates in and/or leads meetings to discuss new or revised policies and procedures.
• Proactively identifies and communicates issues and risk. Makes recommendations for mitigation as needed.
• Ensures all appropriate stakeholders review proposed policies and procedures before posting in the policy management system.
• Supports education and training on new/revised policies and procedures.
• Establishes and maintains collaborate relationships across the institution by providing responsive customer service, follow through, and communication.
• Performs other duties as assigned.
  
  

Competencies

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Effective verbal and written communication skills.
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
• Ability to handle multiple task and special projects simultaneously.
• Able to work autonomously with minimal or no supervision.
• Able to maintain a high level of professionalism and confidentiality.
  
  

Qualifications

EDUCATION:

• Required: Bachelor of Science with an emphasis toward Health Administration, Public Administration, Business, Human Services, and Social Science.
• At least 2 years of applied working knowledge of HIPAA Privacy and Security Laws, Anti-kickback statues, False Claims Act, STARK law and Civil Monetary Penalties laws.
• 2-4 years of Behavioral Health/ Healthcare experience.
• 2-4 years of Policy Development and Management experience.
• 2-4 years of Investigation and Report Writing skills and experience.
• Familiarity with healthcare laws, regulations, and standards is a plus.
  
  

Mathematical Skills

• Basic math skills required.
  
  

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
  
  

Computer Skills

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.
  
  

Certifications, Licenses, Registrations

Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.

Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Benefits Information And Perks

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2000 per year
• Bilingual Stipend – 6% of the base salary
• Many other benefits
  
  

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

No Recruitment Agencies Please