What are the responsibilities and job description for the Transit Operations Division Supervisor - Clerks position at Metro?
Metro is seeking a Clerk Supervisor position that supervises daily street service operations and customer service issues in either an assigned Service Sector that covers designated fixed routes or in the Central Business District. Supervises an assigned group of operators and makes regular assessments of their performance.
The Transit Operations Division Supervisor oversees and manages as necessary.
ESSENTIAL FUNCTIONS
- Provides responsible supervisory work functioning as a Transit Supervisor - Clerks. Assists and Supervises the Division Clerks
- Manage, lead, motivate, and direct staff
- Supervise assigned operators and give direction, coaching and discipline when appropriate.
- Manage operator attendance and daily work assignments to assure sufficient and effective staffing to meet daily service needs
- Prepares and approves time, audit operator payroll discrepancies, manage discipline, and reports findings to Division Manager (Superintendent)
- Determine daily staffing levels and conduct interviews with candidates for bus operator, clerk and vault puller positions
- Facilitate the development of strategies to meet or exceed organizational and department performance goals and objectives
- Suggest training, professional development and promotional opportunities to Transportation Leadership
- Supervise board pick.
- Oversee and supervise getting headways ready for operators and sub operators, assign all operators serving on show-up duty their respective routes and all other daily functions of division clerks.
- Perform other duties as assigned
POSITION QUALIFICATIONS
Competency Statement(s)
- Communications - Excellent verbal, writing and non-verbal skills. Persuasive, consensus builder.
- Customer Focus - Excellent problem-solving skills and a desire to exceed customer expectations.
- Employee Development - Competent in assessing employee skills: coaches, delegates, and supports employee development. Provides constructive feedback.
- Leadership - Energetic, innovative self-starter, committed to continuous improvement and creative problem solving.
- Professional Integrity - Exhibits and values commitment, leadership, accountability, diversity, honesty, fiscal responsibility, and the ability to maximize resources.
- Proficiency - Able to multi-task, plan and measure results, create and analyze data, excellent computer skills, accuracy and attention to detail, excellent project management skills.
Education
- Associate's Degree (two year college or technical school) preferred.
Experience
- Three to five years as a coach operator preferred.
- Supervisory experience is a plus.
- Knowledge of Public Transportation preferred.
SKILLS & ABILITIES
- Computer Skills Working knowledge of word processing, spreadsheets, and e-mail.
- Ability to navigate in a Windows based computer system.
- Trapeze software experience preferred.
Certificates & Licenses
- Class B CDL (Commercial Driver's License) with passenger and airbrake endorsements required.
Other Requirements
- Prefer working knowledge of digital cameras, radios, and OTP (on-time performance), as well as working knowledge of the Metro system and routes.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate
Equal Employment Opportunity Statement
Metro is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.