Patient Financial Clearance Supervisor, Patient Service Specialists

Description

Patient Financial Clearance Supervisor, Patient Service Specialists

Metro Vein Centers

Starting at $27.00 & Up Based on Experience

Onsite Monday-Friday 9:00am-5:30pm

Healthy legs feel better.

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our industry-leading team of board-certified physicians is on a mission to meaningfully improve people’s quality of life by relieving the often painful and highly treatable symptoms of vein disease—such as varicose veins and heavy, aching, swollen legs. We currently operate 50 clinics throughout 7 states with a vision of becoming the go-to vein care choice for patients nationwide.

Metro Vein Centers At-A-Glance

Welcome to vein care done differently.

• We’re the fastest growing vein practice in the US—celebrating more successful organic expansion than our top 5 competitors combined.
• Our proven capital-efficient, de novo growth strategy has enabled us to open 30 clinics in the last two years, funded entirely through positive cash-flow.
• Our differentiated brand and sophisticated digital marketing strategy fuels our rapid expansion.
• Our physicians are empowered to solely focus on patient-care, with full admin and clinical staff support, marketing and patient experience best practices, and end-to-end Revenue Cycle Management all powered by Metro Vein Centers HQ.
• We proudly maintain both a best-in-class physician retention rate and an NPS of 93 across 150,000 annual patient visits—the highest patient satisfaction in the industry.
  
  

How You’ll Make a Difference

At Metro Vein Centers, the Patient Service Specialist Supervisor plays a vital leadership role in ensuring exceptional service delivery and support to both our patients and internal teams. This position is responsible for overseeing the daily operations of the Revenue Cycle Management (RCM) contact center, leading a team of Patient Service Specialists in providing efficient, compassionate, and solution-focused assistance.

Working closely with the RCM Manager, the Supervisor helps drive our goal of one-call adjudication, ensuring prompt and accurate resolutions for both patient inquiries and internal requests. A key focus of this role is fostering a culture of accountability and continuous improvement that results in high-quality outcomes for our patients and internal customers alike.

• Supervise, coach, and mentor a team of Patient Service Specialists, ensuring consistent service delivery and high performance.
• Oversee the handling of inbound patient and staff calls, ensuring timely, empathetic, and effective responses.
• Monitor call queues and workflow distribution to maintain service level goals.
• Act as the escalation point for complex patient inquiries and complaints, resolving them professionally and efficiently.
• Ensure accuracy in the communication of insurance eligibility, benefits, and out-of-pocket costs to patients and staff.
• Train new team members and conduct ongoing training to ensure knowledge of current systems, processes, and compliance standards.
• Audit team documentation and calls for quality assurance and regulatory compliance (including HIPAA).
• Collaborate with Revenue Cycle Management (RCM) and internal department supervisors to improve workflows and resolve systemic issues.
• Obtain and verify patient insurance coverage, benefits, and network status. ? Ensure the team documents all communications and resolutions accurately in the appropriate systems.
• Perform additional leadership duties as assigned to support departmental and organizational goals.
  
  

Competencies

• Customer Service: Provide outstanding service with professionalism and empathy.
• Attention to Detail: Ensure accuracy in all communications and documentation.
• Communication Skills: Demonstrate strong verbal and written communication skills.
• Problem Solving: Resolve patient inquiries and issues effectively and efficiently.
• Confidentiality: Handle sensitive patient information with the utmost discretion.
• Adaptability: Stay flexible in managing evolving priorities and responsibilities.
  
  

Required Education And Experience

• 3 years of healthcare / revenue cycle management contact center experience
• Strong organizational and leadership skills with a proven ability to manage hybrid teams effectively.
• Familiarity with EHR/RCM systems and technology.
  
  

Preferred Education And Experience

• Experience with Athena Practice (aka Centricity)
  
  

Location: Primarily in-office, with the potential for a transition to a hybrid schedule after successful training / auditing.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.