Strategic Account Manager

Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating out of more than 190 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2025 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

SUMMARY

Supporting the Vice-President Global Defense, the Strategic Account Manager will participate in the management of operations and client relationships with a large and strategic defense customer. This role will also involve liaising between customers and cross-function internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

RESPONSIBILITIES

• The duties and tasks supported by your role continuously improve with increased quality and fast speed to market.
• Collaborate with the operations team to ensure efficient and effective coordination of operational changes, as well as minimize impact on business processes.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Counsel operations team on meeting the SLA commitments, the development of intake proposals, as well as assist in operational planning against budgeted commitments.
• Work with operational leaders across the sites (USA, UK & Canada)
• Work with operations team to forecast future skill needs to acquire and develop a workforce with the appropriate mix of business knowledge, technical skills, and competencies.
• Provide leadership, coaching, and direction as it pertains to policies and procedures.
• Manage the content of the Monthly and Quarterly Business Reviews working with internal partners to ensure professional quality documents are delivered to the client.
• Build and maintain relationships with the client to develop a clear understanding of the business’ needs, ensuring cost-effective delivery of services.
• Be an advocate of the client balancing the current and future needs of the client and contractual commitments of Metro.
• Achieve objectives through collaboration and influencing rather than directives.
• Travel to sites in Canada, USA and UK required.

SKILLS & EXPERIENCE

• 5-8 years’ Client/Vendor Relationship Management experience with strong negotiating skills.
• 3-5 years’ experience in manufacturing supply chain environment
• Experience applying conflict resolution techniques to prevent and mitigate issues.
• Experience working effectively and collaboratively with employees at all levels/areas of the organization.
• Strong business acumen and knowledge of business concepts, including strategy development and financial analysis.
• Strong MS Office skills.
• Experience working with ERP and WMS systems and with projects involving system integration.
• Strong analytical and problem-solving skills.
• You align team members through clear articulation of direction and expectations.
• You deliver on accountabilities through a reasonable appropriation of time and resources.
• You apply critical thinking and analytical skills when problem solving.
• You utilize tools and processes effectively to support people and business operations.
• You can build professional business cases and present them to gain support and approval from internal and external stakeholders.
• Must be US Passport holder with the ability to maintain security clearance.
• Prior military service preferred.

EDUCATION

• Bachelor’s Degree in a related field

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Comprehensive benefits including medical, dental and vision
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A 401(k) plan with company match
• Company team wear allowance
• Company sponsored social events
• Community volunteering