Field Supervisor

Metro Security Services — Rhode Island & Massachusetts

Starting Pay: $24.00 per hour
Job Type: Full-Time
Schedule: Approximately 40 hours per week | MUST HAVE OPEN AVAILABILITY

Location: Rhode Island & Southeastern Massachusetts

About Metro Security Services

Metro Security Services is a growing private security company providing professional security services throughout Rhode Island and Massachusetts. We provide unarmed security, event security, hospitality security, residential and commercial security, marina security, patrol services, and access control.

We are seeking an experienced, dependable, and professional Field Operations Supervisor to join our management team.

This is a hands-on leadership position for someone who can manage multiple security sites, support and hold officers accountable, conduct site inspections, assist with staffing challenges, and help ensure our clients receive consistent, high-quality service.

Position Overview

The Field Operations Supervisor will serve as a key connection between Metro management, our security officers, and our clients. This position requires significant time in the field visiting client locations throughout Rhode Island and Southeastern Massachusetts.

You will be responsible for ensuring officers are properly staffed, on time, in proper uniform, equipped, trained, and following site-specific post orders and Metro Security Services policies.

This is not a desk-only position. The ideal candidate is comfortable traveling between multiple locations, conducting unannounced inspections, addressing problems professionally, and taking ownership of operational issues.

Key ResponsibilitiesField Operations & Site Inspections

• Conduct scheduled and unannounced inspections at client locations
• Verify officers are present, on time, and performing assigned duties
• Inspect uniforms, appearance, and required equipment
• Ensure officers are following site-specific post orders and company policies
• Review patrol activity, reports, and other required documentation
• Identify operational or security concerns and report them to management
• Document inspections and operational issues using company systems

Officer Supervision & Accountability

• Coach, mentor, and support security officers
• Address attendance, uniform, performance, and professionalism concerns
• Provide corrective coaching and recommend additional training when needed
• Escalate serious or repeated issues to management
• Conduct officer evaluations and field performance reviews
• Help maintain a professional, accountable, and positive work environment

Staffing & Call-Out Support

• Assist with call-outs and last-minute staffing needs
• Help locate qualified replacement officers
• Confirm replacement coverage and follow up on open shifts
• Assist with emergency site coverage when authorized and qualified
• Communicate significant staffing issues to management

Training

• Conduct or assist with new officer field training
• Complete site orientations
• Review post orders and site-specific procedures
• Train officers on patrol procedures, reporting requirements, equipment, and client expectations
• Provide refresher and corrective training when necessary

Incident Response

• Respond to significant operational incidents when appropriate
• Support officers during serious incidents and security concerns
• Ensure management is notified according to company procedures
• Ensure required documentation and incident reports are completed

Client Relations

• Maintain a professional presence at client locations
• Conduct periodic client check-ins
• Receive and document client concerns and feedback
• Address routine operational issues within assigned authority
• Escalate significant client concerns to management

Required Qualifications

• Previous security experience required
• Previous supervisory, leadership, or management experience preferred
• Strong communication and leadership skills
• Valid driver's license
• Reliable personal transportation
• Ability to travel between multiple client locations
• Comfortable working independently and making sound decisions
• Strong attention to detail and documentation skills
• Comfortable using smartphone-based scheduling, reporting, and workforce-management systems
• Ability to work a flexible schedule, including evenings and weekends
• Professional appearance and demeanor
• Ability to handle difficult conversations and hold employees accountable respectfully

Preferred Qualifications

• 3 years of security experience
• Previous Security Supervisor, Field Supervisor, or Operations experience
• Experience supervising multiple locations or teams
• Experience training security officers
• Experience handling incident reports and investigations
• Scheduling or staffing experience
• Client-service experience
• CPR/First Aid certification
• De-escalation training

The Ideal Candidate

We're looking for someone who is:

• Reliable and accountable
• Professional and well-spoken
• Organized and detail-oriented
• Comfortable working independently
• Approachable but able to enforce standards
• Comfortable addressing employee performance issues
• Strong at solving problems
• Comfortable visiting multiple sites throughout the day
• Committed to helping build and improve a growing security operation

You should be able to professionally tell an officer when something needs to be corrected, document the issue, provide guidance, and follow up to ensure expectations are met.

Schedule

This position is approximately 40 hours per week. Because security operations include evening, overnight, and weekend activity, the schedule will vary based on operational needs.

A typical schedule may include a combination of:

• Daytime field and administrative work
• Afternoon/evening site inspections
• Weekend inspections or event coverage
• Support during significant operational or staffing issues

Metro Security Services offers:

• Competitive pay
• Full-time opportunity
• Paid training
• Professional development
• Leadership growth opportunities
• Opportunity to grow with an expanding security company

Apply Today

If you have security experience, leadership ability, and are ready to take on a hands-on management role with a growing company, we encourage you to apply.

Metro Security Services is looking for a Field Operations Supervisor who can help us maintain high standards, support our officers, strengthen client relationships, and grow our operations throughout Rhode Island and Massachusetts.

Pay: $24.00 - $25.00 per hour

Benefits:

• Paid time off
• Referral program

Application Question(s):

• Do you have reliable transportation to travel between multiple security sites?
• Do you have a valid driver's license?
• Are you available to work evenings when required?
• Are you available for weekend coverage or inspections?
• Are you comfortable conducting unannounced security officer inspections?
• Are you comfortable addressing officer performance and attendance issues?
• Are you comfortable communicating directly with clients regarding routine operational matters?
• Are you comfortable using smartphone-based workforce management software?

Experience:

• security supervisory: 2 years (Required)
• security: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $24 - $25