What are the responsibilities and job description for the Professional Services Engineering Manager position at Metro Sales Inc.?
Who We Are
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI Metro Sales Inc. is seeking an Employee-Owner, Professional Services Engineering Manager to lead a team responsible for the successful deployment, configuration, and integration of our solutions for enterprise clients. This role requires a strong mix of technical acumen, project management expertise, and team leadership; that will involve the exercise of discretion and independent judgment on matters of great significance while performing work related to the general business operations of MSI’s clients.
The ideal candidate is a strategic thinker with a passion for customer satisfaction and a proven track record of scaling professional services teams.
Key Responsibilities
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI Metro Sales Inc. is seeking an Employee-Owner, Professional Services Engineering Manager to lead a team responsible for the successful deployment, configuration, and integration of our solutions for enterprise clients. This role requires a strong mix of technical acumen, project management expertise, and team leadership; that will involve the exercise of discretion and independent judgment on matters of great significance while performing work related to the general business operations of MSI’s clients.
The ideal candidate is a strategic thinker with a passion for customer satisfaction and a proven track record of scaling professional services teams.
Key Responsibilities
- Team Leadership & Development:
- Manage and mentor a team of Professional Services Engineers (PSEs), providing technical guidance, performance feedback, and career development support.
- Foster a collaborative, high-performance team culture aligned with company values and goals.
- Project Oversight:
- Oversee the delivery of multiple concurrent customer implementation and integration projects.
- Ensure projects are delivered on time, within scope, and with high customer satisfaction.
- Serve as an escalation point for complex or at-risk projects.
- Customer Engagement:
- Collaborate with Sales, Customer Success, and Product teams to understand customer needs and translate them into implementation plans.
- Ensure a smooth hand-off from sales to delivery and from delivery to ongoing support.
- Operational Excellence:
- Define and improve delivery methodologies, templates, tools, and best practices.
- Monitor key performance indicators (KPIs) to track team productivity, quality, and customer outcomes.
- Allocate team resources effectively across projects and adjust as priorities shift.
- Collaboration & Strategy:
- Partner with cross-functional leaders to support product feedback loops, revenue enablement, and customer lifecycle improvements.
- Contribute to services packaging, pricing, and go-to-market strategy as needed.
- Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s a plus).
- 5 years in a professional services, customer success, or technical consulting role.
- 2 years of experience managing a technical team.
- Deep understanding of enterprise IT environments, SaaS deployments, APIs, and integration best practices.
- Strong project management skills; PMP or Agile certification is a plus.
- Excellent interpersonal and communication skills.
- Proven ability to manage competing priorities in a fast-paced environment.
- This position sits onsite five (5) days a week, Local candidates will be given priority in consideration.
- Medical, Dental, and Vision Insurance
- Short- and Long-Term Disability Program
- Life Insurance
- Educational Development Benefits
- Employee Stock Ownership Plan (ESOP) Gainshare — because your success is also your investment
- 401(k) Match
- Paid Time Off (PTO)
- Paid Volunteer Days — give back alongside your peers in the community
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/