What are the responsibilities and job description for the IT Help Desk -Level 2 position at Metro Sales Inc.?
Who We Are
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients’ expectations throughout the process.
Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry.
We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/
Founded in 1969, Metro Sales Inc. built its reputation selling office supplies and equipment across the Twin Cities. Decades later, we've grown into one of the largest office technology and solutions providers in the Midwest. Today, MSI Metro Sales Inc., a 100% Employee-Owned Company, stands as an industry leader in hardware, software, and managed services.
MSI is seeking an Employee-Owner, IT Help Desk Level 2 for our Roseville, MN Location. Please note internal title is Service Desk Engineer. This client facing technical support role focused on resolving technical issues in a timely and effective manner while managing our clients’ expectations throughout the process.
Our Managed Technical Services team excels in the world of technology to support our client’s focus on expansion and growth within their industry.
We don't just have jobs, but opportunities to make an impact on our customers every single day. If you're the type of person that loves to make a difference, now is your chance to join us.
What You Will Do
- Analyze and troubleshoot Clients’ critical issues IT hardware and software remotely.
- Document, review and report service tickets for process improvement initiatives.
- Provide feedback on customer issues, process inefficiencies, etc. in collaboration with internal delivery teams.
- Maintain technical certifications in alignment with hardware and software applications trends.
- Participate in process improvements and procedures for efficient service delivery.
- Conduct thorough verification of information, accurate documentation and organization.
- Participate and collaborate in training and development.
- >25% travel expectations.
- Perform other appropriate duties and responsibilities as assigned.
- High School Diploma, GED or equivalent.
- 4 years prior experience in IT administration and/or technical support experience, or equivalent.
- Clean driving record and reliable vehicle.
- Ability to participate in the after-hours on call rotation.
- Proven knowledge of IT and telecommunications infrastructure, hardware, and software applications in a Microsoft Environment.
- Proven exceptional customer services experience.
- This position is onsite 5 days a week at our Roseville, MN location; Local Candidates preferred.
- Applicants must be authorized to work for ANY employer in the U.S without requiring sponsorship now or in the future.
- Bachelor’s degree in Computer Science, IT or equivalent from an accredited institution.
- Computer-related industry certifications in technologies such as Microsoft Windows, Azure, Fortinet, networking, storage, and security.
- Medical, Dental and Vision Insurance
- Short- and long-term disability program
- Life Insurance
- Educational Development Benefits
- Employee Stock Ownership Plan (ESOP) Gainshare — because your success is also your investment
- 401(k) Match
- Paid Time Off (PTO)
- Paid Volunteer Days — give back alongside your peers in the community
Our Employee-Owners are the engine behind everything we achieve. We're committed to building an environment that offers meaningful challenges, continuous growth, and real financial rewards. When you join MSI, you're not just taking a job — you're building a career and investing in something you can call your own.
MSI Metro Sales Inc. is an Equal Opportunity Employer. We will provide equal opportunity regardless of race, religion, color, national origin, sex, age, marital status, disability, familial status, sexual orientation, gender identity, status with regard to public assistance or any other protected by applicable federal, state, or local law.
For additional roles visit us at: https://www.metrosales.com/msi-careers/