Medical Receptionist / Front Desk Coordinator

Metro Physicians is seeking a professional, organized, and patient-focused Medical Receptionist / Front Desk Coordinator to support the daily operations of our clinic.

This position serves as an important point of contact for patients, providers, referral offices, and other healthcare partners. The ideal candidate is dependable, detail-oriented, comfortable working in a fast-paced medical office, and committed to providing an excellent patient experience.

• Greet patients professionally and manage the check-in and check-out process
• Answer incoming calls across multiple phone lines and route calls/messages appropriately
• Schedule, cancel, and reschedule patient appointments
• Register new patients and maintain accurate patient demographic information
• Verify insurance information and collect applicable copays and patient payments
• Enter and process credit card payments accurately
• Make appointment reminder calls and communicate arrival instructions to patients
• Coordinate referrals and assist with prior authorizations
• Schedule radiology and other outside appointments as needed
• Receive, sort, and process incoming faxes
• Fax signed physician orders and other clinical documentation
• Scan and maintain medical records and patient documents
• Assist with data entry related to clinic billing
• Track referral-related patient care and follow-up needs
• Route prescription refill requests to the appropriate clinical staff
• Prepare patient paperwork and next-day check-in materials
• Receive, sort, and distribute office mail
• Assist with maintaining inventory of clinic and medical supplies
• Maintain patient confidentiality and follow HIPAA and clinic policies
• Provide courteous, professional assistance to patients, providers, and staff

The receptionist will help ensure that all required information and documentation is completed before the patient's visit, including:

• Reviewing and updating patient demographics
• Confirming insurance information
• Obtaining required identification and insurance cards
• Collecting applicable copays or office visit payments
• Ensuring required patient forms and authorizations are completed
• Confirming that new-patient paperwork is complete

• Provide or coordinate visit documentation as appropriate
• Schedule follow-up appointments when requested
• Confirm that outstanding paperwork or payments have been completed
• Return patient documents, insurance cards, or identification as necessary
• Help ensure patients understand their next scheduling steps

We are looking for someone who is:

• Professional and courteous with patients
• Highly organized and detail-oriented
• Comfortable managing multiple responsibilities simultaneously
• Able to communicate clearly by phone, electronically, and in person
• Dependable and punctual
• Comfortable working with physicians and clinical staff
• Able to handle confidential patient information appropriately
• Comfortable using computers, electronic medical records, and standard office systems

Previous medical office, medical receptionist, patient access, scheduling, insurance verification, or healthcare administrative experience is preferred.

Experience with EPIC or another electronic health record (EHR) system is a plus.

Interested candidates should submit their resume to:

Michalle Smith

📧 Michalle.Smith2@ssmhealth.com

Please include “Medical Receptionist – Oklahoma City” in the subject line.

Location:

1211 N Shartel Ave

Oklahoma City, OK 73103