What are the responsibilities and job description for the Account Manager position at Metro One Loss Prevention Services Group (West...?
Account Manager
Do you have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity you’ve been looking for!
About Us:
At Metro One LPSG, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients, and we’re growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!
What We Offer:
- Weekly Pay – Your hard work is rewarded fast.
- Competitive Benefits – Health, dental, vision, and more.
- Flexible Schedules – Work-life balance matters.
- 401(k) Program – Invest in your future.
- Easy Online Application Process – Get started in minutes!
Account Manager Responsibilities:
- Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.
- Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.
- Maintain adequate staffing levels.
- Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.
- Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.
- Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.
- Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training.
- Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.
- Provide immediate response to payroll discrepancies filed by officers.
- Utilize Guard-Tour Application for documenting field visits.
- Respond with urgency to client concerns. Document opportunities during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.
- Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.
Qualifications and Requirements:
- Strong oral and written communication skills.
- Outgoing personality with strong organizational, leadership and customer service skills.
- Experience in recruiting functions and client relations.
- Must have at least two years of management experience.
- High energy, excellent focus, relentless drive, team player.
- Ability to multi-task and meet deadlines.
Why Metro One?
If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees.
Grow your career. Strengthen your skills. Make a difference.
Metro One LPSG is an Equal Opportunity Employer.
