What are the responsibilities and job description for the Field Supervisor position at Metro Home Health Care?
Description
Excellent opportunity for a highly motivated individual that enjoys social services and the elderly. Universal Metro Aging Services is a Not-For-Profit organization that aims to serve immigrant populations of India, Pakistan, Bangladesh, the Middle East, Latin America and Europe. UMAS is a small, family run organization. The perceptive employee would need to have experience with that or have experience wearing multiple hats. In addition, perceptive employee should be able to work autonomously, be a self-starter, and have initiative and lots of follow through. This position requires frequent travel to client homes within the assigned service area.
Roles and Responsibilities
- Oversee in-home caregiving services and ensure quality care delivery
- Conduct home visits to monitor client satisfaction and caregiver performance
- Support business growth through marketing and community outreach
- Resolve issues between clients and homecare aides
- Provide coaching and support to caregivers
- Document visit reports and follow-ups
- Ensure compliance with company policies and regulations
- Report incidents or concerns promptly
- Build strong relationships with clients and families
- Act as a point of contact for client concerns
- Participate in community outreach and networking
- Develop relationships with referral sources
- Assist with marketing and client acquisition efforts
Requirements
Basic Qualifications include
- Education: High School Diploma or Equivalent. Bachelor's degree in human services, social work gerontology, activity therapy, recreation, physical therapy, art therapy or related field preferred. Associate degree acceptable.
- Experience: Pervious experience working with older adults or in an adult day care environment preferred.
- Physical exam (no more than 6 months prior to employment)
- CPR/First Aid certification or willing to be become certified
- Proficient in Microsoft Office Products (Outlook, Word, PowerPoint, Excel, etc.)
- Excellent communication skills, including oral, written and presentation
- Self-motivated, creative, flexible and results driven
- Ability to be a productive team member/player
Additional qualifications include
- Being fluent in English/Bosnian.