What are the responsibilities and job description for the Patient Account Specialist position at Metro Healthy Communities?
Patient Account Specialist | St. Petersburg, FL
Metro Healthy Communities (FQHC) | Full-Time | In-Office
One of Tampa Bay's best non-profit healthcare employers is seeking to add a Patient Account Specialist, based in St. Petersburg, FL. Metro Healthy Communities is mission driven and offers you an opportunity to make a difference in a workplace that values accuracy and teamwork!
What We Offer
- $800 Sign on Bonus
- Generous paid time off, sick leave, and holidays
- 401k (403b) retirement plan with 5–7% company match
- Excellent Medical, Dental & Vision insurance
- Free short- and long-term disability insurance
- Education benefits and wellness program
- Casual dress code
About the Role
The Patient Account Specialist provides cash posting operations to the billing team within our Revenue Cycle Management function. This role ensures the timely, accurate posting of electronic and manual cash receipts, denials, and adjustments to patient accounts in our eClinicalWorks EMR.
Key Responsibilities
- Post routine electronic and manual cash receipts, adjustments, and denials to patient accounts
- Work self-pay queues, communicating with patients regarding outstanding balances and payment plans
- Reconcile bank cash posting logs monthly and pull remits from payer portals
- Perform bank reconciliation for manual checks and ERA payments in Excel
- Balance electronic and manual cash receipts through report generation and analysis
- Resolve and identify outstanding variances, errors, and posting issues
- Post zero payment EOBs and process contractual or agency adjustments
- Meet month-end deadlines for cash posting and reconciliation
Qualifications
- High school diploma required
- 2 years of cash posting, accounting clerk, or related experience preferred
- Knowledge of EMR systems, eClinicalWorks preferred
- Strong problem-solving, analytical, and organizational skills
- Proficiency in 10-key data entry and word processing/spreadsheet software
- Excellent oral and written communication skills
- Comfortable working in a fast-paced environment with changing priorities
- Valid Florida driver's license, proof of insurance, and reliable transportation
- Must pass Level II background check, fingerprinting, and E-Verify employment eligibility
Metro Healthy Communities is an equal opportunity employer.
Pay: From $21.00 per hour
Expected hours: 40.0 per week
Work Location: In person