What are the responsibilities and job description for the Front Office Supervisor position at Metro Gymnastics | An Emler Gym?
Job Highlights
Join Our Team at Metro Gymnastics!
At Metro Gymnastics, we are on a mission to create a safe, fun, and encouraging environment where kids not only learn gymnastics—they thrive! As a Front Office Supervisor, you'll play a key leadership role in creating a welcoming experience for every athlete and family who walks through our doors. From overseeing front desk operations and supporting staff to assisting families and ensuring smooth daily processes, you'll help set the tone for an exceptional customer experience.
Pay: $25 - $27/hour based on experience
Position Type: Full time
Position Schedule: Monday-Thursday 12-8pm and Friday 9-5pm
Your Role
As a Front Office Supervisor, you will help create a warm, friendly, and professional environment for our students and their families. You are often the first person families see when they arrive, and your enthusiasm and smile will encourage them to return.
You will support customers in person, by phone, and via email, assist with class enrollments and schedule changes, and help ensure our daily operations run smoothly. No prior gymnastics experience is needed—we’ll teach you everything during paid training. This position will require some sales skills as well. You will work together with our team to reach enrollment and program goals daily.
Responsibilities
What You'll Be Doing
- Supervising daily front desk operations and ensuring excellent customer service
- Leading and supporting front office staff through coaching, training, and daily oversight
- Greeting families, answering questions, and providing exceptional service in person, by phone, and via email
- Assisting with class registrations, enrollments, account management, and program information
- Managing attendance, check-ins, and front desk systems to ensure accuracy and efficiency
- Handling customer concerns and resolving issues professionally and positively
- Supporting communication between families, coaches, and leadership staff
- Assisting with facility opening and closing procedures as needed
- Maintaining a clean, organized, and welcoming lobby and front office environment
- Monitoring and enforcing facility policies, procedures, and safety standards
- Supporting special events, camps, competitions, and other gym programs as needed
- Assisting with administrative tasks, reporting, scheduling, and other operational duties
- Providing occasional support within gym programs when needed
Qualifications
- A positive attitude and passion for working with children and families
- Strong customer service and interpersonal skills
- Excellent communication, leadership, and organizational abilities
- Ability to multitask and prioritize in a fast-paced environment
- Professional, dependable, and detail-oriented
- Strong problem-solving skills and ability to remain calm under pressure
- Comfortable learning and utilizing scheduling, registration, and office software
- Previous experience in customer service, administration, hospitality, retail management, or leadership roles preferred
- Experience working in youth programs, sports facilities, or gymnastics environments is a plus
Experience
- Minimum of 1 year leadership experience
- Experience in gymnastics, cheer, tumbling, or dance is a plus, but not required
- Experience in sales is a plus but not required
Physical & Schedule Requirements
- Reliable transportation
- Ability to maintain a consistent work schedule
- Ability to lift, carry, push, or pull at least 30 pounds
Pay Range
USD $25.00 - USD $27.00 /Hr.Pay and Perks
What You'll Earn
- The pay range for this position is $25.00-$27.00 per hour, depending on experience, skills, and certifications.
- Entry-level team members start at the beginning of the pay range, with regular opportunities for pay increases as they grow.
Perks That Make a Difference
- Tuition reimbursement program for students
- Referral bonus program
- Pay raises for top performance and certifications
- FREE employee wellness program
- Voluntary Aflac supplemental insurance plans at discounted rates
- Discounts on pet insurance and products and services through LifeMart
- Voluntary 401(k)
- Paid sick leave as required by State law
- Health, dental, vision and basic life and DD&D insurance are available for employees who regularly work full time (32 hours per week)
- Ongoing professional development and opportunities to grow - experienced coaches may move into competitive or cheer programs
What You'll Gain
- Experience that shines - Skillsets developed in this environment are transferable to many industries and careers, especially those involving working with children.
- An active lifestyle - Skip the desk and stay moving as you flip, spot, and stretch alongside your athletes.
- Paid training growth - We'll teach you everything you need to feel confident, with opportunities to grow into advanced coaching and even competitive programs.
- Mentorship and leadership - Learn from experienced coaches who want to see you succeed and step into leadership roles.
- Feel-good impact - Be the reason a child masters a new skill, gains confidence, and has FUN in the gym.
- Teamwork and community - Join a supportive, high-energy crew that celebrates wins together and makes a difference in the kids' lives.
Ready to Make a Difference?
Equal Opportunity Employer
Metro Gymnastics is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, national origin, religion, sex or gender, sexual orientation, disability, age, or marital status.
Salary : $25 - $27