Patient Service Representative

Metro Family Physicians Medical Group, Inc. is a Family Medicine practice dedicated to fostering strong, healthy families through individualized wellness plans. We are committed to maximizing health and wellness for every lifestyle. Join our team and contribute to our mission of providing exceptional patient care and maintaining effective provider schedules.

Position Purpose & Focus:

The Care Team (PSR) supports our practice by completing all phases of patient registration and maintaining effective provider schedules. The primary focus of the Care Team is to provide excellent patient care when scheduling or contacting the office via telephone. The Care Team always protects patient and employee confidentiality.

Essential Duties & Responsibilities:

• Provides appropriate, direct patient care in assigned areas.
• Demonstrates a courteous, respectful and helpful attitude when working with patients.
• Demonstrates sensitivity to patient’s comfort and privacy and expresses interest in their progress.
• Provides health care instructions to patient and family members.
• Follow employee and nursing policy/procedure manuals and adhere to HIPAA and OSHA regulations.
• Ensures accurate maintenance of patient’s medical records and that patient records are treated as confidential information.
• Provides a warm telephonic greeting to all patients.
• Schedules appointments, reschedules appointments based on changes made to the physician’s schedule, and confirms scheduled appointments.
• Handles all incoming phone calls and exercises judgment as to the urgency of the nature of the call, directs calls to the appropriate personnel.
• Documents patient transactions, insurance interactions and phone conversations.
• Cooperates with other personnel to achieve department objectives and maintain positive employee relations.
• Maintains a clean and organized area and ensures supplies are appropriately stocked.
• Other duties as assigned.

Qualifications:

• High School diploma or equivalent certification required.
• Medical Assistant Certificate or CPR Certification preferred.
• Previous experience or equivalent training preferred.

Competencies & Success Factors:

• Knowledge of medical terminology and HIPAA regulations.
• Familiarity with OSHA and Cal-OSHA safety and hazard regulations.
• Understanding of medical insurances.
• Experience providing patient care across all age groups.
• Excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality.
• Thorough and organized approach to patient care and file maintenance.
• Patience and a calm demeanor when working with patients, employees, and physicians.
• High level of customer service.
• Ability to work effectively in a team environment.
• Adherence to all company policies and procedures.

Physical Requirements:

• Ability to sit and use fine dexterity for extended periods.

Working Conditions:

The physical demands described here represent those required to perform the job's essential functions. Reasonable accommodations will be made for individuals with disabilities to perform these functions.

Application:

If you are dedicated to providing excellent patient care and meet the qualifications, we encourage you to apply.

Acknowledgement:

By applying for this position, you acknowledge that you have received, reviewed, and fully understand the job description. You understand your responsibility to satisfactorily execute the essential functions under all described conditions. The list of duties is not exhaustive and may expand to include additional responsibilities as deemed necessary by management.

Medical Specialties:

• Primary Care
• Family Medicine

Schedule:

• 7:30- 4:30 Mon-Fri (12:00-1:00 PM Lunch break)

Hourly Salary Range

• $18

Metro Family Physicians Medical Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18