Collector II

Are you an experienced and motivated Collector looking to join a strong team? We’d welcome the opportunity to discuss this role with you.  As a Collector II, you’ll work with our members on a variety of collection duties to ensure the effective operation of the collection function consistent with established policies and procedures.  You’ll join a great team of co-workers who focus on loss mitigation while best helping our members to resolve outstanding debts.

Are you an experienced and motivated Collector looking to join a strong team? We’d welcome the opportunity to discuss this role with you.  As a Collector II, you’ll work with our members on a variety of collection duties to ensure the effective operation of the collection function consistent with established policies and procedures.  You’ll join a great team of co-workers who focus on loss mitigation while best helping our members to resolve outstanding debts.

Essential Job Functions:  

• Review and maintain assigned queue of delinquent accounts including mortgages, consumer loans, and credit cards.
• Notify members of delinquency through phone calls and correspondence in support of department goals. 
• Provide information, counseling, and loss mitigation to members relative to collection activities. 
• Skip trace certain accounts by accessing credit bureau reports, files, and public records. 
• Recommend non-performing accounts for repossession, legal assignment or charge-off to management.
• Update department standard operating procedures. 
• Work with members to establish full balance repayment, repayment plans, or settlements.
• Provide financial counseling to discuss and resolve debt situations; restructure or revise payment terms and recommend deferments, using independent judgment within established guidelines. 
• Maintain and enforce investor policy, collection procedures, reporting, expense reimbursement, and loss mitigation.
• Provide guidance with difficult or complex accounts and situations, utilizing technical knowledge of collections and procedural or legal guidelines. 

Education & Experience

• High school diploma or equivalent strongly preferred.
• Minimum 3 years of collections experience strongly preferred.
• Prior experience with Fiserv, Fiserv DNA, or Temenos highly desirable.
• The ideal candidate will have experience with Loan Servicing, Mortgages, Auto leasing, or vendor management

Skills/Knowledge/Certifications 

• Strong knowledge of collections laws and regulations. 

• Demonstrated ability to demonstrate basic knowledge of fundamental concepts, practices, and procedures with the ability to use them in routine situations.  
• Ability to interact respectfully and constructively with members, colleagues, external contacts other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information, or deliver services.
• Ability to demonstrate a positive attitude with empathy and solution-orientation; and respond to requests in a timely and respectful manner.

Compensation Disclosure:

$26.03-$35.21/hr.

The salary range listed gives a general idea of what we expect to offer. We consider your experience, unique strengths, and the impact you’re likely to make in the role. On top of that, we offer a competitive benefits package and other perks that round out the total compensation.

Why Join our team:

• Comprehensive Benefits:
• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
  Sales Incentives; annual retention bonus vesting program
• Three weeks paid vacation; 11 paid holidays
• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement.  Metro contributes 3% regardless of employee’s contribution
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans;
• $150/Quarter reimbursements for wellness and lifestyle expenses 
• Discounts on Pet Insurance
• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
• Growing, dynamic environment - no day is ever the same and join an exceptional team of co-workers
• Exceptional training program (classroom, on-the-job, and mentoring) 
  Stable and growing organization

Metro Credit Union is the largest state-chartered credit union in Massachusetts, with $3.2 billion in assets. Metro provides a full range of financial products to more than 200,000 members in Barnstable, Bristol, Essex, Franklin, Hampden, Hampshire, Middlesex, Norfolk, Plymouth, Suffolk, and Worcester counties in Massachusetts, and Cheshire, Hillsborough, Merrimack, Rockingham, and Strafford counties in New Hampshire. Metro is the credit union of choice for employees at over 1,200 companies through its Metro@work program.

Founded in 1926, Metro currently operates branch offices in Boston, Burlington, Chelsea, Dorchester, Framingham, Lawrence, Lynn, Medford, Melrose, Newton, Peabody, Reading, Salem, Tewksbury, and West Roxbury. Metro is also a Juntos Avanzamos (“Together We Advance”) designated credit union, an honor given to financial institutions for their commitment to serving and empowering Hispanic and immigrant consumers. Metro was recently named among the most charitable companies in Massachusetts by the Boston Business Journal; voted Top Credit Union in Banker & Tradesman’s Best of 2025 awards; and recognized as one of America’s Best Regional Banks and Credit Unions in 2025 by Newsweek. Learn more at MetroCU.org.

About Metro Credit Union: Established in 1926, Metro has grown to be the largest state-chartered Credit Union in Massachusetts with 18 branches, 220,000 Members and $3.4B in assets. Our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our local communities. We are a high performing, financially sound, not-for-profit, financial cooperative, owned by and operated for our Members. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people's lives.

Salary : $26 - $35