What are the responsibilities and job description for the Medical Office Receptionist position at Metro Community Health Centers?
Job Brief
The Medical Office Receptionist provides frontline administrative support at an MCHC site, ensuring efficient patient check-in and check-out, accurate scheduling, and professional patient communication.
Medical Office Receptionist
Metro Community Health Centers (MCHC)
Salary: $20–$24 per hour
Job Type: Full-Time
Location: Downtown Brooklyn
About Us
Metro Community Health Centers (MCHC) is a mission-driven healthcare organization dedicated to providing high-quality, comprehensive, and accessible care to diverse communities across New York. We are committed to improving health outcomes by delivering patient-centered services, promoting health equity, and fostering a welcoming environment for all individuals regardless of background or ability to pay.
Position Summary
The Medical Office Receptionist provides frontline administrative support at an MCHC site, ensuring efficient patient check-in and check-out, accurate scheduling, and professional patient communication. As the first point of contact for patients, this role is critical in creating a welcoming, organized, and patient-centered environment.
Responsibilities
Patient Check-In & Scheduling
- Greet patients upon arrival and perform check-in procedures, including verifying demographics and confirming appointment details
- Schedule, reschedule, and confirm appointments via phone, in person, and patient portal
- Inform patients about the Sliding Fee Discount Program and refer eligible patients as needed
Administrative Support
- Collect, organize, and route patient forms, referrals, and medical records
- Maintain a clean and professional front desk environment
- Answer incoming calls and route messages appropriately
- Ensure compliance with HIPAA and patient confidentiality standards
- Report patient concerns or access issues to leadership
- Perform additional duties as assigned
Qualifications
- High school diploma or equivalent required
- Minimum one (1) year of receptionist or administrative experience in healthcare or customer service preferred
- Experience with eClinicalWorks (eCW) or similar EHR system preferred
- Strong communication, organizational, and customer service skills
Additional Requirements
ALL EMPLOYEES MUST BE FULLY VACCINATED AGAINST COVID-19 in order to work at Metro Community Health Centers.
Salary : $20 - $24