Wire Supervisor

Title: Deposit Operations Wire Supervisor                                                         

Department: Deposit Operations Wires                                   

Reports to: Operations Manager

Overview:

Direct supervision of Wire Department staff. Responsible for ensuring timely transaction processing and adherence to policies and procedures. Coordinates the section’s activities with other areas of the bank.

Essential Duties:

• Manage and train operation employees and prepare annual performance reviews
• Manage staff schedules and time off to ensure coverage of daily wire functions
• Perform operational and administrative tasks such as incoming and outgoing wire transfer, and ACH transactions research, exception, reclamation by other institution or government, and adjustment processing on deposit accounts
• Manage foreign currency services including currency orders, wires, and cash letters
• Provide deposit-related reports for Board Meeting (Accounts Activities, Overdrafts, Branch Deposit Trend, Remote Deposit Capture, Cash Management, etc.
• Reconcile FRB & FNBB accounts daily to ensure all transactions are processed accurately
• Review appropriate reports to identify customers who may be kiting suspects, repeat overdrafts, or customers that continually draw against uncollected funds – notify Senior Operations Officer to determine actions necessary to protect the Bank against possible loss

Competencies:

Communication:

• Greet customers and coworkers in a friendly manner 
• Uses common courtesy when speaking with customers and coworkers 
• Communicates clearly and effectively in writing and speaking 
• Reacts to feedback appropriately
• Able to communicate negative information positively and professionally 

Compliance:

• Familiar with the overall BSA/AML regulations and requirements 
• Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR 
• Exhibits adequate knowledge of the following concepts: placement, layering, and integration 
• Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account
• Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products 
• Knows where and to whom any "suspicious" activity should be reported 

Knowledge of the Job:

• Understands policies, procedures, and regulations related to their job description.
• Has the product and operational knowledge needed to do the job.
• Has the technical skills required to do the job and uses technology appropriately.
• Remains current on all Bank communication.

Personal Integrity:

• Demonstrates commitment to providing quality service to customers
• Make commitments that are within the scope of the position
• Accepts responsibility for own work
• Maintains strong commitment to the bank's conduct/accuracy guidelines
• Taking responsibility for a thorough and detailed method of working.

Respect:

• Values diversity, differences in experience, backgrounds, and opinions of others 
• Treats all people with dignity and honesty 
• Shows respect and sensitivity for cultural differences
• Respects the confidential nature of information 
• Maintains composure when dealing with the unexpected 

Teamwork

• Promotes teamwork with flexibility and cooperation
• Works in the best interests of their team to achieve overall Bank goals
• Knows when to ask for help, solicit input from appropriate resources
• Works effectively and productively with all areas of the Bank

Personal Development

• Continue to develop knowledge of Metro City Bank products, services, and procedures
• Demonstrates commitment to continuous learning and improvement
• Remains current on all Compliance courses assigned

Leadership

• Efficiently and effectively organizes and directs work of subordinates
• Departmental deadlines are consistently met within budget
• Employees in department work in harmony
• Ensure staff are in an environment of continuous learning and development
• Strives to meet the goals of the Bank’s Affirmative Action Plan

Judgement

• Able to exercise discretion in how situations are handled
• Effective in making good decisions

Education/Additional Training or Certifications:

• Associates degree or equivalent work experience

Knowledge/Experience:

• Software skills including Microsoft Office, Adobe, Internet, and Email
• Effective interpersonal relationships with management and team members
• A thorough understanding and application of all policies, procedures and regulations pertaining to the work of Deposit Operations
• Ability to effectively manage time as related to daily tasks
• Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
• Ability to prioritize multiple demands in a high pressure environment

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.