Branch Manager I

Overview:

This position is responsible for directing and overseeing all branch service delivery and daily operations. Accountable for ensuring that all personnel follow all bank and regulatory policies.  Guarantees that all customers receive prompt and courteous service and that products and services offered meet the needs of the bank's customer base.  Works to ensure maximization of customer relationships based on customer need and aligned with the bank’s core values. 

Essential Duties:

• Promotes, explains, and sells all banking products
• Develops and retains new and current business by conducting outside sales calls.
• Analyzes client base and competitive environment for the market area
• Monitors, evaluates, and implements adjustments to programs to ensure achievement of goals.

·      Performs consumer lending if authorized

• Drives all aspects of the banking products & services process for a specified location
• Develops daily, weekly, and annual branch growth plans
• Plans and facilitates monthly meetings to discuss production, product promotions, etc.
• Ensures that assigned deposits goals are achieved
• Ensures that Community Reinvestment Act (CRA) community service requirements, as determined by the CRA Team and Management, are met by Branch personnel.  The timely planning, execution, and documentation of the events are the responsibility of the Branch Manager.
• Monitors monthly tracking of branch production
• Develops a shared team of staff across branches
• Acts as a role model for team work
• Supervises, coaches, and develops direct reports
• Sets goals with staff and coaches/evaluates employee performance. 
• Ensures that the culture of the branch is characterized by teamwork, high morale and retention of valued employees aligned with the bank’s core values
• Authorizes transactions in accordance with bank policy (e.g., deposits, withdrawals, check cashing, wire transfers, etc.).
• Addresses and resolves client concerns and inquiries
• Accountable for the audit integrity, risk management, and security of the branch
• Maintains thorough product knowledge of all banking products
• Provides staff training to include product knowledge, sales, referrals, customer service, and policy and procedures
• Responsible for bank opening/closing
• Ensure branch facilities inside and out are maintained properly
• Open and Close Vault
• Monitors and maintains required ADA notices and hardware for the branch ATM machine
• Performs all duties in compliance with the Bank’s EEO/AAP policy
• Perform all duties in compliance with BSA/AML regulations and requirements 
• Obtains adequate data for CIP on all new accounts in accordance with policy 
• Ensures that proper OFAC monitoring is performed and documented before new customers perform transactions 

·      Monitors and reports suspicious activity to the BSA Officer

Competencies:

·      Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

·      Diversity - Shows respect and sensitivity for cultural differences.

·      Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

·      Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

·      Judgment - Includes appropriate people in decision-making process.

·      Motivation - Measures self against standard of excellence.

·      Planning/Organizing - Uses time efficiently.

·      Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

·      Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

·      Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

·      Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

·      Adaptability - Adapts to changes in the work environment.

·      Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

·      Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.

·      Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed

·      Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

Qualifications:

·      2 years leadership/management experience in a financial institution

·      Strong business development skills

·      Strong computer skills

·      Strong customer service skills

Language Skills                                                    

·      Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

·      Ability to write routine reports and correspondence

·      Ability to speak effectively before customers or employees of organization

·      Bilingual skills preferred -  English/Korean, English/Chinese, English/Vietnamese

Work Environment:

·      This job operates in a professional work environment.

·      The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

Physical Demands:

·      While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

AAP/EEO Statement:

·      Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties:

·       Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.