What are the responsibilities and job description for the Banking Representative - Reading position at Metro Bank?
At Metro Bank, our stores are where relationships are built, ambitions are supported and communities connect. We believe banking should feel personal, human and genuinely helpful, with every customer receiving the attention, expertise and support they deserve.
As a Customer Service Representative, you'll play a vital role in helping customers make confident financial decisions and achieve their goals. Through meaningful conversations, you'll build trusted relationships, understand what matters most to customers and connect them with the products, services and support that best meet their needs.
Whether you're welcoming a customer into the store, helping a family plan for the future, supporting a local business owner or resolving a complex query, you'll be empowered to make a genuine difference. No previous banking experience is required. If you're passionate about people, naturally curious and motivated to learn, we'll give you the knowledge, skills and support to build a successful career in banking.
Working arrangement and training:
Metro BankReadingis a Monday - Saturday store. We are currently recruiting for full time, 37.5 hours across 5 days.
Our colleagues work from 8:45am - 5:15pm OR 9am - 5:30pm every day. You are not expected to work every Saturday; we will provide a day off in the week if you are working. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We always try to accommodate personal needs where possible.
What you will do:
- Building meaningful relationships with customers through engaging and insightful conversations.
- Understanding customers' needs, ambitions and circumstances to provide personalised support, guidance and solutions that build confidence in their financial decisions.
- Delivering exceptional experiences that build trust, loyalty and long-term customer relationships.
- Creating opportunities to deepen customer relationships by identifying ways Metro Bank can support them now and in the future.
- Taking ownership of customer queries and concerns, ensuring customers receive the right support from first contact through to resolution.
- Supporting customers in vulnerable circumstances with empathy, care and understanding.
- Working collaboratively with colleagues to contribute to store performance, customer advocacy and business growth.
- Continuously developing your knowledge, expertise and confidence to become a trusted banking professional.
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.