What are the responsibilities and job description for the Service Advisor Acura Dealership position at Metro Acura?
High volume dealership is seeking a Service Advisor to join our award winning dealership.
· Are you a leader who can develop business and increase service sales?
· Do you have a proven track record of upselling, customer service, and a thorough understanding of the Service Advisor process?
· Are you eager to greet every customer and make the most of each opportunity?
The following is a list of duties and expectations including but not limited to:
· Greet EVERY customer as soon as they arrive for service, using a clipboard, with a tag# and inspection sheet.
· Document concerns, causes, and corrections for repairs, up sells, customer information including accurate phone numbers, email addresses. Obtain signatures on ALL copies of invoices with every customer.
· Perform a 4 point walk-around with every vehicle CP and Warranty.
· At time of write up, verify customer information is correct, including cell number and email address. Verify customer receives a welcome text from My Kaarma and explain its use.
· Present all customer recommendations and up sells every time.
· Manage vehicle service/repair process from the time the vehicle arrives, while vehicle is being repaired, and until vehicle is returned to the customer.
· Provide customer with complete and accurate estimates for additional repairs and or recommendations.
· Document all changes on the repair order and in the Dealer Management System in accordance with American Acura guidelines.
· Carefully inspect every finished repair order for proper documentation, accurate pricing, clock times, and supporting documentation.
· Perform an Active Delivery including explanation of the Multi-point inspection with every customer, and explanation of the American Honda survey.
· Process payment for all customer pay operations including credit card payment, cash transactions, extended warranty payments, or other means of payment.
· Carry a walkie-talkie to communicate with other staff members as necessary.
· Complete all Acura Self Study training.
· Use review gathering tool to solicit positive online reviews.
· Use 2-way radio to communicate with other staff members as needed.
· Use Spark instant messaging to communicate with the BDC and other team members.
· Achieve monthly sales production goals set by management.
· Achieve a CSE score of 90% or higher monthly, tracked though American Acura reporting page on Acura interactive network.
· Maintain a professional appearance at all times in accordance with Metro Automotive Group employee handbook.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $55,000