What are the responsibilities and job description for the Field Services Engineer position at METRIX IT SOLUTIONS INC?
JD:-
Role: FIELD SERVICES ENGINEER
Location: Battle Creek, Michigan
Fulltime
Job Description
End User Support Experience
- Three to four (3-4) years’ experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
- Good Customer management skill,
- Good in oral and written communication
- Able to interact and work with customer at different levels.
- Self- Driven and result oriented.
- Really passionate about the work
- Ability to work with deadlines and complete tasks on time.
Hardware Troubleshooting and Repair
- Hands on experience in installing & troubleshooting hardware issues for Laptop, Desktop, Printers and accessories
- Basic knowledge of enterprise LAN, WAN, Server setups and concepts. Ability to perform smart and physical assistance activity under instruction, at sites.
- Ability to lift / move computer equipment weighing up to 50Lbs.
- Conference room A/V equipment assistance & troubleshooting
- Basic VOIP phone configuration & troubleshooting
- Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
Operating System & Software
- Skilled in desk side support for Installing & troubleshooting Operating Systems (Win 7/ Win 10 / MAC / Linux)
- Experience with Anti-spyware and Anti-virus software.
- Basic installation and troubleshooting of standard software’s / application like Adobe, browsers
- Basic installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive)
- Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles
- Basic understanding , mail configuration and troubleshooting of Mobile Device Management system ( Airwatch / Xenmobile / Mobile iron etc),
- Basic understanding on Data backups,
- Basic understanding and troubleshooting for VDI, SCCM / LanDesk / Altris,
- Basic configuration & troubleshooting of Apple machines /mobile devices
- Contribution towards creating KB article
- Ensuring all SRQs, Incidents are addressed within stipulated SLA timelines
Tools & Process
- Knowledge and experience on Service requests and incident management process,
- Preferably with an Associate’s Degree in Electronics and CompTIA A Certification.
- Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),