Metrology Products Specialist

Metrology Products Specialist — Inside Sales, Training & Technical Support

Precision Metrology Technology Manchester, NH

Location: MetLogix Inc., Manchester, NH — Full-time, On-Site

Travel: Occasional, for training sessions and industry events

Reports To: General Manager

Salary Range: $80,000–$105,000 per year, commensurate with experience

About MetLogix

Picture a company whose work quietly powers the industries defining tomorrow — aerospace, defense, medical devices, automotive, and precision manufacturing. That's MetLogix. We build more than metrology solutions; we build the measurement technology that helps move the world forward, from OEM platforms to the factory floors where tomorrow's products take shape.

So what actually sets us apart?

It's our people, and the environment we've built around them. Here, respect and trust aren't slogans — they're how we operate day to day. We move quickly, stay curious, and take real pride in our craft, but we also believe the best work happens when people have room to live full lives outside the office. Our best ideas come from our customers, but our greatest successes happen because of our team.

MetLogix is a recognized leader in precision measurement technology, with integrated software and hardware solutions deployed by OEMs and manufacturers around the globe. Our systems are trusted where accuracy isn't optional — it's the whole point. We combine the agility of a close-knit team with the reach of a worldwide partner network, bringing innovation, reliability, and deep expertise to every customer we serve.

We take the work seriously. Ourselves, not so much. We collaborate, we innovate, and we make an impact — come join us.

The Role

The Product Specialist is a central player on our small, tight-knit team — the person our OEM partners, distributors, and end users turn to when they need technical know-how, a quick answer, or a confident guide through a tricky application. This role blends product expertise, inside sales engagement, training delivery, and hands-on customer support.

You'll run product demos, tackle technical questions, walk customers through real-world applications, and back up the commercial team with quoting, order management, and training. Inside the building, you'll work shoulder-to-shoulder with engineering, manufacturing, product development, and customer service — because in a company our size, everyone's input matters and information needs to flow fast.

If you like variety, enjoy solving problems, and get energy from helping customers succeed, you'll fit right in.

What You'll DoCustomer & Distributor Support

• Be the go-to technical contact for OEMs, distributors, and end users.
• Guide customers through applications, troubleshoot issues, and help them get the most out of our products.
• Assist with RMAs and coordinate with the service department to keep things moving.
• Keep clean, useful records of support cases and customer interactions.

Inside Sales & Commercial Support

• Prepare quotes, process orders, and back up the sales team with product information and availability.
• Help distributors with pricing, product selection, and configuration.
• Support OEM onboarding through demos, documentation, and integration guidance.
• Represent MetLogix at trade shows, training events, and customer meetings as needed.

Product Expertise & Training

• Deliver product training to distributors, OEM partners, and internal teams — in person, on video, and in writing.
• Create and update user guides, quick-start materials, and application notes.
• Feed customer insights and recurring themes back to product management and engineering — we listen.

Cross-Functional Collaboration

• Partner with engineering and product development to surface field issues and improvement opportunities.
• Coordinate with manufacturing and repair teams to keep product delivery and service on track.
• Support new product introductions with testing, documentation, and customer-facing materials.

What We're Looking For

• 2–5 years of experience in technical support, inside sales, applications engineering, or a related role.
• Willing and able to work full-time, in-office, at our Manchester, NH facility.
• Strong communication skills and a genuine customer-first mindset.
• Comfort troubleshooting, explaining technical concepts clearly, and walking users through solutions.
• Familiarity with metrology, automation, sensors, or embedded systems is a strong plus.
• Experience with CRM systems, ERP order processing, or support ticketing tools is helpful.

Bonus Points For

• Hands-on experience with dimensional measurement or machine control systems.
• Exposure to OEM or distributor-based business models.
• Understanding of legacy system upgrades and retrofit environments.

What We Offer

• Salary range of $80,000–$105,000 per year, commensurate with experience
• Health, dental, life, and short-term & long-term disability insurance
• Tuition reimbursement program
• Free daily lunch
• On-site parking
• Nine paid holidays
• 15 days paid vacation
• A small-team environment where your voice actually matters — and your work is visible

MetLogix is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay: $80,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Work Location: In person

Salary : $80,000 - $105,000