What are the responsibilities and job description for the Nat'l Accounts Client Services Consultant II position at MetLife?
Requirements
Description and Requirements
The Team You Will Join
We are looking for an experienced account manager to join our team as a Client Services Consultant II. Our team is part of the South Customer Unit in National Accounts, which is headquartered in Dallas, TX. We have associates throughout the region, mostly in Dallas TX, Houston TX, Austin TX, Aurora IL, and St Louis MO.
The Opportunity
The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and MetLife’s internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service.
Guided by our purpose— Always with you, building a more confident future —and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role provides day-to-day support for multiple complex clients. The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability.
This role includes full lifecycle responsibilities, from implementation through ongoing service, and plays an important role in client facing presentations. You’ll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high quality group benefit solutions backed by a global industry leader.
Success in this role requires a strong commitment to worldclass service, exceptional organizational skills, and an understanding of how daily contributions support the success of MetLife’s premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
3 Years of benefits experience or Account Management experience
5 of years of experience in large customer group benefits
Bachelor’s degree
Strong Customer Satisfaction Focus
Growth / Leadership Mindset
Direct Industry Experience or Strong Service Background
The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$64,800 - $80,000
Description and Requirements
The Team You Will Join
We are looking for an experienced account manager to join our team as a Client Services Consultant II. Our team is part of the South Customer Unit in National Accounts, which is headquartered in Dallas, TX. We have associates throughout the region, mostly in Dallas TX, Houston TX, Austin TX, Aurora IL, and St Louis MO.
The Opportunity
The Client Services Consultant II is responsible for delivering exceptional client experience by serving as a key liaison between clients and MetLife’s internal teams. This role supports National Accounts across the South CU and requires proficiency in account and project management, problem resolution, implementation, and customer service.
Guided by our purpose— Always with you, building a more confident future —and our New Frontier strategy focused on stronger growth, attractive returns, and all-weather performance, this role provides day-to-day support for multiple complex clients. The Consultant will manage products including Life, Voluntary Products, Dental, Vision, and Disability.
This role includes full lifecycle responsibilities, from implementation through ongoing service, and plays an important role in client facing presentations. You’ll join a diverse, experienced team across the South CU, with travel required as needed. This is an opportunity to support clients and their employees with high quality group benefit solutions backed by a global industry leader.
Success in this role requires a strong commitment to worldclass service, exceptional organizational skills, and an understanding of how daily contributions support the success of MetLife’s premier National Account model. You will collaborate closely with partners across claims, underwriting, finance, sales, and service teams in an inclusive environment where every contribution is valued, and every perspective is heard.
How You’ll Help Us Build a Confident Future (Key Responsibilities)
- Lead your National Account book of business with excellence.
- Create dynamic relationships and moving presentations.
- Oversee the customer experience as the single point of contact for MetLife.
- Manage all day-to-day responsibilities.
- Develop strong customer relationships, and even stronger internal relationships. Coordinate yearly stewardships, customer visits, and project manage complex solutions.
- High School Diploma or equivalent
- Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)
- Highest levels of organization
- Heart for Service, Tenacity, Personable, Ownership Mindset
3 Years of benefits experience or Account Management experience
5 of years of experience in large customer group benefits
Bachelor’s degree
Strong Customer Satisfaction Focus
Growth / Leadership Mindset
Direct Industry Experience or Strong Service Background
The expected salary range for this position is $64,800 - $80,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$64,800 - $80,000
Salary : $64,800 - $80,000