What are the responsibilities and job description for the Manager-Case Implementation position at MetLife?
Requirements
Description and Requirements
The Opportunity
The Implementation Manager is responsible for leading the successful onboarding, implementation, and installation of group customer plans (1000 lives), ensuring high-quality delivery across all phases of the implementation lifecycle. This role partners closely with Sales, Administration, IT, and other cross-functional teams to ensure new client plans are implemented accurately, efficiently, and in alignment with customer expectations.
Guided by our purpose – always with you building a more confident future – and our New Frontier strategy, this is an exciting opportunity to lead a high-performing team, drive operational excellence, and directly influence client satisfaction and retention through seamless onboarding experiences.
Key Responsibilities
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
93,200-115,000
Description and Requirements
The Opportunity
The Implementation Manager is responsible for leading the successful onboarding, implementation, and installation of group customer plans (1000 lives), ensuring high-quality delivery across all phases of the implementation lifecycle. This role partners closely with Sales, Administration, IT, and other cross-functional teams to ensure new client plans are implemented accurately, efficiently, and in alignment with customer expectations.
Guided by our purpose – always with you building a more confident future – and our New Frontier strategy, this is an exciting opportunity to lead a high-performing team, drive operational excellence, and directly influence client satisfaction and retention through seamless onboarding experiences.
Key Responsibilities
- Lead end-to-end implementation activities for new group customers, including reviewing sold plans, identifying non-standard provisions, and ensuring readiness for onboarding
- Manage a team of associates responsible for coordinating implementation activities across Sales, Administration, Enrollment, Communications, and IT
- Oversee project timelines, milestones, and deliverables; conduct regular internal and external status meetings to track progress, mitigate risks, and resolve issues
- Develop and maintain strong partnerships with internal stakeholders and external customers/intermediaries to ensure consistent, high-quality delivery
- Coordinate system installations, plan conversions, and onboarding processes, including acting as liaison between technology and administration teams
- High School Diploma or equivalent required with 5 years of implementation experience
- Proven ability to lead teams and manage project timelines using structured methodologies and tools
- Strong communication (oral and written), analytical, and problem-solving skills with the ability to influence stakeholders
- Demonstrated ability to adapt, develop, and implement processes or procedures to meet evolving business and reporting needs
- Bachelor’s degree and 8 years of business-related experience, including 3–5 years of project and/or people management
- Advanced project management skills with experience leading complex implementations and cross-functional initiatives
- Deep business and product knowledge within group benefits or insurance operations
- Strong customer-centric mindset with advanced problem-solving and communication capabilities
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
93,200-115,000