What are the responsibilities and job description for the Director, Strategic Insights position at MetLife?
Requirements
Description and Requirements
The Team You Will Join
Joining Global Marketing & Communications (GMC) means contributing to the company’s customer-centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications, you’ll be fostering engagement and alignment with MetLife’s purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data-driven approach across paid, owned, and earned channels to deliver meaningful and measurable outcomes for MetLife’s key stakeholders: associates, communities, customers, and shareholders.
The Opportunity
The Director, Strategic Insights is responsible for maximizing the commercial and strategic impact of MetLife’s insights by ensuring the organization’s most critical intelligence translates into clear priorities, confident decisions, and growth‑driving actions. This role plays a pivotal part in advancing MetLife’s customer‑centric growth engine by bridging insight and impact across the enterprise.
Guided by our purpose— Always With You, Building a More Confident Future —and MetLife’s New Frontier growth strategy, this role partners closely with senior leaders to transform consumer, market, brand, and competitive intelligence into enterprise‑level narratives, points of view, and decision guidance. As insight volume and complexity increase, this is an exciting opportunity to shape how MetLife focuses on what matters most, turning insight into measurable commercial and strategic outcomes.
Key Responsibilities
The expected salary range for this position is $128,800 - $171,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Description and Requirements
The Team You Will Join
Joining Global Marketing & Communications (GMC) means contributing to the company’s customer-centric growth engine by helping customers live more confident futures. Whether driving external or internal marketing and communications, you’ll be fostering engagement and alignment with MetLife’s purpose and values that enable positive customer experiences. Become part of a dynamic team that harnesses an agile and data-driven approach across paid, owned, and earned channels to deliver meaningful and measurable outcomes for MetLife’s key stakeholders: associates, communities, customers, and shareholders.
The Opportunity
The Director, Strategic Insights is responsible for maximizing the commercial and strategic impact of MetLife’s insights by ensuring the organization’s most critical intelligence translates into clear priorities, confident decisions, and growth‑driving actions. This role plays a pivotal part in advancing MetLife’s customer‑centric growth engine by bridging insight and impact across the enterprise.
Guided by our purpose— Always With You, Building a More Confident Future —and MetLife’s New Frontier growth strategy, this role partners closely with senior leaders to transform consumer, market, brand, and competitive intelligence into enterprise‑level narratives, points of view, and decision guidance. As insight volume and complexity increase, this is an exciting opportunity to shape how MetLife focuses on what matters most, turning insight into measurable commercial and strategic outcomes.
Key Responsibilities
- Lead insight activation and decision enablement by translating complex research, data, and market signals into clear, actionable recommendations that inform enterprise, marketing, brand, product, and market strategy.
- Ensure insights address business decisions and priorities, explicitly framing tradeoffs, implications, and “so what / now what” guidance—not just findings.
- Synthesize insights across workstreams including brand, competitive intelligence, foresight, and market insights into cohesive enterprise narratives and strategic points of view.
- Develop executive‑ready storytelling for senior leadership, including CMO‑ and Board‑adjacent audiences, distilling complexity into focused, decision‑oriented materials.
- Exercise strategic judgment to prioritize high‑impact insights, elevating decisive signals while reducing noise and low‑value output.
- Partner with senior stakeholders across Brand, Communications, Marketing, Product, and Markets to ensure insights are trusted, adopted, and acted upon.
- Influence without direct authority by building credibility and alignment, serving as a thought partner to leaders navigating ambiguity, competing priorities, and emerging risks or opportunities.
- Drive value realization by collaborating with analytics and measurement teams to assess how insights are activated and improve ROI, speed to action, and clarity of outcomes.
- Contribute to an insight‑led culture that values synthesis, clarity, and decision impact over volume of reports.
- 7 years of experience in strategic insights, management consulting, strategy, or related roles with increasing enterprise‑level exposure.
- Proven ability to translate qualitative and quantitative research into strategic recommendations and executive‑level narratives.
- Strong grounding in research methodologies with demonstrated ability to challenge assumptions, synthesize inputs, and interpret signals.
- Consulting‑style problem‑framing mindset with the ability to turn ambiguity into clarity.
- Exceptional written and verbal communication skills, including executive storytelling.
- Demonstrated experience influencing senior stakeholders and working effectively across functions.
- Strong commercial curiosity with the ability to link insight to growth, performance, and business outcomes.
- Global experience working across markets, regions, or cultures.
- Prior experience in management consulting or corporate strategy roles.
- Experience in financial services, insurance, or other regulated industries.
- Bachelors degree preferred
The expected salary range for this position is $128,800 - $171,700. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Salary : $128,800 - $171,700