What are the responsibilities and job description for the Client Services Consultant II position at MetLife?
Requirements
Description and Requirements
The Team You Will Join
Join a team shaping the future of financial well-being for millions of Americans. At the heart of our U.S. Business is a commitment to delivering trusted employee benefits and retirement solutions that empower people to live with confidence. You'll help drive strategic growth across a diverse, expanding portfolio - whether it’s developing innovative products, harnessing technology to drive customer impact at scale, advancing capital-efficient retirement solutions, or exploring new market opportunities. Here, you’ll work within an environment that combines deep industry expertise with forward-thinking investment in emerging capabilities, while making a meaningful difference in how Americans plan for their futures.
The Opportunity
The Client Services Consultant II is responsible for delivering high-quality client service and operational support for group insurance clients across the United States. Guided by our purpose— always with you building a more confident future —this role plays a critical part in strengthening client relationships, driving service excellence, and supporting the growth of MetLife’s Group Benefits business.
In this role, you will act as a trusted partner to clients and internal teams, leading key initiatives, solving complex service challenges, and contributing to long-term client satisfaction and retention. This is an exciting opportunity to build deep industry expertise while making a meaningful impact on client outcomes and business performance.
Key Responsibilities
The expected salary range for this position is $74,500 - $78,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Description and Requirements
The Team You Will Join
Join a team shaping the future of financial well-being for millions of Americans. At the heart of our U.S. Business is a commitment to delivering trusted employee benefits and retirement solutions that empower people to live with confidence. You'll help drive strategic growth across a diverse, expanding portfolio - whether it’s developing innovative products, harnessing technology to drive customer impact at scale, advancing capital-efficient retirement solutions, or exploring new market opportunities. Here, you’ll work within an environment that combines deep industry expertise with forward-thinking investment in emerging capabilities, while making a meaningful difference in how Americans plan for their futures.
The Opportunity
The Client Services Consultant II is responsible for delivering high-quality client service and operational support for group insurance clients across the United States. Guided by our purpose— always with you building a more confident future —this role plays a critical part in strengthening client relationships, driving service excellence, and supporting the growth of MetLife’s Group Benefits business.
In this role, you will act as a trusted partner to clients and internal teams, leading key initiatives, solving complex service challenges, and contributing to long-term client satisfaction and retention. This is an exciting opportunity to build deep industry expertise while making a meaningful impact on client outcomes and business performance.
Key Responsibilities
- Lead day-to-day client service delivery, including managing client requests, resolving issues, and ensuring high levels of customer satisfaction
- Manage and coordinate projects, including implementation of new products and services, while partnering with internal stakeholders
- Analyze client data and financial reports to identify trends, provide insights, and recommend plan design or service improvements
- Act as a liaison between clients and internal teams to support relationship management, troubleshooting, and strategic planning
- Develop and deliver client presentations, reporting, and documentation, including maintaining process manuals and client-specific procedures
- 3–5 years of relevant professional experience in client service, account management, or group insurance
- Proficiency in Microsoft Office Suite (especially Excel and PowerPoint) to analyze data and deliver presentations
- Strong organizational, communication, and interpersonal skills with the ability to manage multiple priorities effectively
- Demonstrated project management, problem-solving, and analytical skills with strong attention to detail
- Ability to work independently while balancing client expectations with business capabilities
- Experience working with Group Benefits products such as Life, Disability, Dental, and/or Absence Management
- Proven ability to build strong client relationships and contribute to long-term account growth
- Experience supporting client audits, reporting, and strategic planning initiatives
- Proactive, self-motivated mindset with a commitment to continuous learning and professional development
- Bachelor's Degree
The expected salary range for this position is $74,500 - $78,000 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
Salary : $74,500 - $78,000