What are the responsibilities and job description for the AVP, Operational Risk-Fraud & Corp. Functions position at MetLife?
Join our Global Risk Management Group, where you’ll play a key role in safeguarding the company, ensuring we deliver on our commitments to customers and stakeholders, and driving responsible growth. As part of our team, you’ll identify, monitor, and mitigate both financial and non-financial risks across the organization. Leverage your expertise as the second line of defense to advise our business on effective risk management strategies. This means challenging ideas, implementing robust controls, and enforcing guardrails to foster responsible business growth. Join us in advancing MetLife’s legacy of trust through exemplary risk management practices.
The Opportunity
The AVP, Enterprise Operational Risk – Fraud Risk & Corporate Functions is responsible for providing second-line oversight of Fraud Risk and selected Corporate Functions, strengthening risk governance, transparency, and credible challenge across MetLife’s global organization. This is an exciting opportunity to shape how MetLife anticipates and responds to evolving fraud and non-financial risks, including AI-related developments, while partnering with senior leaders to deliver actionable insight that strengthens resilience and supports long-term performance.
Key Responsibilities
The expected salary range for this position is $164,200 - $218,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
The Opportunity
The AVP, Enterprise Operational Risk – Fraud Risk & Corporate Functions is responsible for providing second-line oversight of Fraud Risk and selected Corporate Functions, strengthening risk governance, transparency, and credible challenge across MetLife’s global organization. This is an exciting opportunity to shape how MetLife anticipates and responds to evolving fraud and non-financial risks, including AI-related developments, while partnering with senior leaders to deliver actionable insight that strengthens resilience and supports long-term performance.
Key Responsibilities
- Lead second-line oversight for Fraud Risk and provide operational risk coverage across assigned Corporate Functions and horizontal non-financial risk areas within this space.
- Execute core second-line responsibilities, including risk identification, assessment, issue oversight, and transparent reporting of material risk themes.
- Strengthen fraud risk governance through credible challenge, cross-functional coordination, and leadership of the Fraud Risk Forum.
- Assess major initiatives, transformations, and business process changes to ensure fraud and operational risks are considered early and addressed effectively.
- Synthesize emerging fraud and broader operational risk signals into actionable insights, while promoting consistent risk standards and strong enterprise coordination across key stakeholders.
- Lead second-line oversight for Fraud Risk and provide operational risk coverage across assigned Corporate Functions (Finance, Human Resources, Government and Legal Affairs, Marketing & Communications) and horizontal non-financial risk areas within this space.
- Execute core second-line responsibilities, including risk identification, assessment, issue oversight, and transparent reporting of material risk themes.
- Strengthen fraud risk governance through credible challenge, cross-functional coordination, and leadership of the Fraud Risk Forum.
- Assess major initiatives, transformations, and business process changes to ensure fraud and operational risks are considered early and addressed effectively.
- Synthesize emerging fraud and broader operational risk signals into actionable insights, while promoting consistent risk standards and strong enterprise coordination across key stakeholders.
- 12 years of experience in operational risk, non-financial risk, compliance, internal audit, or related disciplines within a complex organization.
- Deep and practical fraud risk expertise, with the ability to provide credible oversight and effective challenge across a range of fraud risks, control environments, and business contexts.
- Strong understanding of operational, conduct, regulatory, and execution risks, and the ability to connect these disciplines to broader enterprise fraud risk exposures.
- Demonstrated ability to partner with senior stakeholders, exercise sound judgment, and influence outcomes through insight, challenge, and clear communication.
- Strong analytical and synthesis skills, with the ability to translate complex risk information into clear, decision-useful insights for leadership audiences, alongside awareness and use of emerging technology and AI-related risk considerations.
- Experience supporting enterprise initiatives, transformation efforts, or operating model changes in a large, matrixed organization.
- Familiarity with enterprise risk frameworks, risk assessment methodologies, and governance tools that support effective second-line oversight.
- Ability to identify, synthesize, and elevate cross-functional risk themes for enterprise-level discussion and action.
- Knowledge of emerging fraud trends, AI-related risk considerations, and evolving regulatory expectations relevant to a modern risk environment.
- Demonstrated ability to operate effectively across functions and influence outcomes in a complex stakeholder environment.
The expected salary range for this position is $164,200 - $218,900. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.
Salary : $164,200 - $218,900