What are the responsibilities and job description for the Senior Client Services Consultant position at MetLife, Inc?
Description and Requirements
The Opportunity
The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.
Guided by our purpose – always with you, building a more confident future – and MetLife’s New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross‑functional collaboration, and meaningful impact on client satisfaction and retention.
Key Responsibilities
- Manage day-to-day service delivery and account administration for complex National Accounts clients, partnering closely with Account Executives.
- Serve as the primary client contact, coordinating communications, meetings, presentations, and ongoing relationship management.
- Provide consultative support by recommending plan design, service solutions, and strategic account improvements to meet client needs.
- Lead account audits, reporting, RFP responses, contract support, and cross-functional collaboration with internal stakeholders.
- Apply deep product, industry, regulatory, and systems knowledge to deliver exceptional client service and support business objectives.
Required Qualifications
- High School Diploma or equivalent, with extensive insurance industry experience supporting account management and client service functions.
- Proven client-facing account management expertise with a strong commitment to delivering exceptional customer service.
- Excellent organizational, communication, and relationship-building skills, both written and verbal.
- Ability to work independently, manage multiple priorities, meet deadlines, and adapt in a fast-paced environment.
- Solid knowledge of employee benefits, proficiency in Microsoft Office and virtual collaboration tools, commitment to continuous learning, and willingness to travel as needed.
Preferred Qualifications
- Bachelor’s degree.
- Experience supporting Disability insurance products.
- Demonstrated ability to balance client expectations with organizational capabilities, project management skills, problem-solving, analytical thinking, attention to detail, and sound decision-making.
Salary : $78,500 - $93,000