Senior Client Services Consultant

The Opportunity 

The National Accounts Client Service Consultant is responsible for providing end-to-end administrative support and high-touch customer service to complex National Accounts group insurance clients in the United States. Partnering closely with Account Executives and internal MetLife teams, this role plays a critical part in managing client relationships and ensuring seamless day-to-day account administration.

Guided by our purpose – always with you, building a more confident future – and MetLife’s New Frontier strategy focused on stronger growth, attractive returns, and all‑weather performance, this is an exciting opportunity to work with sophisticated clients, influence strategic outcomes, and deliver consultative solutions across a broad portfolio of group insurance products. The role offers exposure to senior client stakeholders, cross‑functional collaboration, and meaningful impact on client satisfaction and retention.

Key Responsibilities

• Lead the day-to-day administration and service delivery for multiple complex National Accounts clients in close partnership with the Account Executive.
• Serve as the primary client liaison, ensuring effective communication and coordination between clients and internal MetLife partners.
• Coordinate and facilitate ongoing client meetings (in person and virtual), including preparation of agendas, materials, presentations, and meeting minutes; participate in Finalist and Stewardship meetings.
• Provide consultative and alternative solutions to client requests, identifying potential plan design and service options aligned with client needs.
• Deliver exceptional customer service through timely execution, responsiveness, and a strong focus on client satisfaction.
• Lead client account audits and strategic planning efforts, partnering with financial teams and other internal stakeholders to complete client reports.
• Act as a key resource and, as needed, a subject matter expert supporting the Customer Unit and National Accounts teams.
• Partner with the Proposal Unit to research and respond to RFP questionnaires.
• Support contract execution by understanding key provisions of client agreements and assisting with compliance and execution activities.
• Maintain working knowledge of competitor products, industry trends, and legal or regulatory developments impacting the business.
• Apply strong product and systems knowledge across MetLife’s group insurance offerings to support effective client interactions and analysis.

Required Qualifications

• High School Diploma or equivalent.
• Five or more years of experience within the insurance industry, supporting account management or client service functions.
• Five or more years of client-facing account management or customer service experience, with a demonstrated passion for client service excellence.
• Strong organizational, interpersonal, and communication skills, both written and verbal.
• Ability to work autonomously, manage multiple priorities, meet deadlines, and remain flexible in a fast-paced environment.
• General understanding of the employee benefits industry.
• Proficiency with Microsoft Office applications and virtual meeting tools such as Teams and Webex.
• Self-motivated learner with a proactive approach to professional development.
• Ability to travel up to 10%.

Preferred Qualifications 

• Bachelor’s degree.
• Experience supporting Disability insurance products.
• Demonstrated ability to balance client expectations with organizational capabilities.
• Project management skills, including problem-solving, analytical thinking, attention to detail, and sound decision-making.