Lead Enterprise Infrastructure Engineer

The Lead  Enterprise Infrastructure Engineering role for the Container Platform teams is responsible for advancing cloud native technologies that align specifically to our On-premises and regulatory system strategy. This role and team support multiple countries and are responsible for designing and maintaining the OpenShift Platform standards globally. This is an exciting role that will exercise a working knowledge of varying application frameworks running on various platforms, physical and virtual environments, with portability capabilities to effectively run on different cloud providers, hypervisors, operating systems, Network devices, Storage devices, and Database servers. This position supports critical business activity within a 24/7 Servicing DevOps agile team. Must align with Agile methodology, understand the ITSM process, operations data, and real-time visibility requirements, and how each interacts with the operation of complex production environments. We are looking for an individual who can lead develop concise solutions for complex ideas within the Kubernetes and microservice domain. Exercising critical thinking, collaborate effectively across teams, and have an automation-first mindset, with a desire to work with modernized and often transformational workforce toolsets and methods.

Success in this role requires Site Reliability Engineering principles and practices while exhibiting a continuous learning mindset. The Senior Infrastructure Engineer is responsible for accelerating agile delivery by adopting a platform-oriented Infrastructure and Operations (I&O) operating model while driving automation with Infrastructure as Code as the cornerstone approach to enabling this. You’ll collaborate closely with an array of global colleagues and customers at all levels in an environment where every contribution is respected, and every perspective is heard.

• Exhibits the skills to collaborate with and achieve actionable results, build healthy and sustainable relationships, and the capability to interact within all levels of the organization.
• Working experience in OpenShift, K8s distros and Docker.
• Lead the coordination, check, and apply critical patches in OpenShift/Kubernetes.
• Knowledge of CI/CD methodology and tooling (AzDo, GIT, Tekton).
• Manage the container platform ecosystem (installation, upgrade, patching, monitoring).
• Reliability Management mindset / Troubleshooting.
• Takes lead role in projects and provides technical expertise for integrating products and technologies.
• Leads and participates in incident analysis and provides root cause updates to management.
• Provides SME knowledge in enterprise-wide projects or initiatives. Exhibits an automation-first mindset.
• Works with peers in Global Technology to ensure the stability and performance of the infrastructure.
• Develops ongoing relationships and routines with industry partners and vendors regarding thought leadership, industry trends, product directions, and required product enhancements.
• Has responsibility for operations, participation in the evaluation of new and existing software products, and integrations.
• Willing to work in rotational shifts and occasionally serve in rotation on-call capacity.
• Provides technical guidance and mentors team members.
• Manages service levels provided by the managed service provider.

• Container Runtimes (Podman / Docker), Kubernetes (OpenShift) / Swarm Orchestration, Terraform and GoLang framework, and/or Microservices Architecture.
• Experience administering and supporting OpenShift.
• Good understanding of Site Reliability Engineering principles and exhibits a continuous learning mindset.
• Experience with on-premises cloud platforms preferred. 
• Good knowledge of using GIT / AzDo / Tekton and related Version Control tools.
• Good working knowledge of Observability / Monitoring toolsets such as Grafana, ELK (Elastic), AppDynamics, and/or Zenoss.
• Excellent oral and written communication skills to communicate technical concepts to a technical and non-technical audience.
• Demonstrated ability to establish relationships and build rapport to influence colleagues at all levels, uncover business issues, and identify needs.
• Bachelor’s degree in computer science, Computer Engineering, Information Systems, or related field, or ten years of equivalent work experience.