What are the responsibilities and job description for the Broker Relationship Management - PPS (PEO, Payroll, Staffing) position at MetLife, Inc?
Description and Requirements
Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.
The Broker Relationship Manager – PPS (PEO, Payroll & Staffing) is responsible for managing and growing a designated book of business by strengthening broker partnerships and delivering exceptional service outcomes across the United States. Guided by our purpose – always with you building a more confident future – this role plays a critical part in driving client satisfaction, retention, and profitability within the PPS segment.
This is an exciting opportunity to serve as the central point of contact for brokers, influence renewal and service strategies, and partner cross-functionally to deliver a seamless customer experience. The role offers high visibility, direct client impact, and the ability to shape long-term broker and customer relationships through consultative expertise and strategic coordination.
- Lead broker relationship management for an assigned PPS book of business, serving as the primary point of contact for service inquiries, escalations, and overall satisfaction
- Coordinate cross-functional collaboration by facilitating regular meetings with internal partners to ensure service deliverables, renewals, and client expectations are met
- Manage customer and broker-facing engagements including stewardship meetings, renewals, finalist presentations, and implementation activities in partnership with Account Executives and Client Service teams
- Oversee renewal outcomes, persistency, and profitability by leveraging data insights and aligning strategies with underwriting and sales partners
- Develop targeted broker and customer engagement strategies, including marketing and education campaigns, while maintaining accurate account data and ensuring compliance
- 7 years of experience in account management or customer service within a complex, fast-paced insurance or benefits environment, with demonstrated ability to manage broker/client relationships
- Expert knowledge of group benefits products, including plan design, features, claims processes, and application within the PPS marketplace
- Strong analytical and problem-solving skills with ability to interpret data and influence renewal and business decisions
- Excellent communication and presentation skills, with proven ability to engage stakeholders at all organizational levels and lead meetings effectively
- High attention to detail and technical proficiency, including experience working across multiple systems (e.g., Salesforce) and managing competing priorities
- 10 years of experience in account management or client service within the insurance or employee benefits industry
- Bachelor’s degree in business, finance, or a related field
- Deep understanding of PPS marketplace trends and regulatory landscape, with ability to translate insights into client strategies
- Experience mentoring or training team members and serving as a subject matter expert across products and processes
The expected salary range for this position is $100,000 - $110,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.
Salary : $100,000 - $110,000