What are the responsibilities and job description for the Automotive BDC Manager position at Methuen CDJR?
NOW HIRING
BDC MANAGER
$55,000–$85,000 / Year • Paid Weekly • Full-Time • In-Person
Methuen, MA • Brand-new state-of-the-art facility
EARN $55,000–$85,000 / YEAR
Paid weekly • Base team appointment / show / sold bonuses
ABOUT METHUEN CDJR
Methuen CDJR — part of The Best Automotive Group — is opening a brand-new Chrysler, Dodge, Jeep, and Ram dealership in the heart of the Merrimack Valley, and we’re building our Business Development Center from the ground up. We are an established, family-oriented automotive group with a strong reputation for integrity, professionalism, and outstanding customer service throughout the region.
Our reputation is built on being easy to do business with, honest in every interaction, and focused on creating a pressure-free experience for every customer. What makes us different is our people — accessible, knowledgeable, accountable, and committed to doing things the right way.
ABOUT THE ROLE
We’re hiring a BDC Manager to build, lead, and drive results out of our Methuen CDJR Business Development Center. You’ll own the phones, the internet leads, the outbound follow-up, and — most importantly — the numbers: contact rate, appointments set, appointments shown, and appointments sold. This is a hands-on leadership seat for someone who can recruit, coach, and set the tone every single day.
Compensation: $55,000–$85,000 per year, paid weekly (base team performance bonuses on appointments set, shown, and sold). Top of the range is earned by managers who consistently hit KPIs and drive units to the sales floor.
RESPONSIBILITIES
Lead the day-to-day operations of the BDC — inbound calls, internet leads, chat, and outbound follow-up
Recruit, hire, train, coach, and develop BDC Agents to hit their individual and team KPIs
Own the team scoreboard: contact rate, appointments set, appointments shown, and appointments sold
Monitor call quality, script adherence, and CRM discipline through live listens, call reviews, and one-on-ones
Build and refine outbound campaigns for unsold showroom, internet leads, service-to-sales, equity, and orphan owners
Own CRM hygiene — every lead worked, every follow-up completed, every promise kept
Partner with the Sales Manager, Floor Manager, and GSM on smooth hand-offs and second-chance follow-up
Run daily huddles, save-a-appointment meetings, and weekly one-on-ones
Report on activity and outcomes to leadership; adjust staffing, coaching, and campaigns to hit numbers
Represent the Methuen CDJR brand with professionalism and set the standard for the entire BDC
QUALIFICATIONS
2 years of BDC Manager, BDC Lead, or high-volume call-center leadership experience required
Automotive dealership BDC experience strongly preferred; CDJR experience a plus
Proven track record of coaching agents to higher contact rate, appointment set/show, and units sold
Deep CRM proficiency (VinSolutions, Elead, DealerSocket, or similar); comfortable pulling and acting on reports
Excellent phone presence and written communication — you set the standard the team follows
High-energy, competitive, and accountable — leads from the front, not the back office
Strong recruiter and coach — you can build the team, not just manage it
Bilingual (English / Spanish) is a plus
Valid driver’s license with a clean driving record
WHY JOIN OUR TEAM
Brand-new BDC, new tools, new lead flow from day one. Build a team, run a scoreboard, and put appointments and units on the board. Paid weekly. Real bonus plan for hitting team numbers. Clear path to Sales Manager or Director of BDC across The Best Automotive Group.
WHAT WE OFFER
$55,000–$85,000/yr — paid weekly
Medical / Health insurance
Team appointment / show / sold bonus plan
Dental insurance
401(k) with company match
Vision insurance
Paid time off (PTO)
Life insurance
Brand-new BDC with modern CRM tools
Employee vehicle purchase discounts
Leadership training & development
Clear path to Sales Manager / Director
APPLY TODAY
Submit your resume in person or by email to be considered. All inquiries handled with discretion. Qualified candidates will be contacted directly.
Pre-Employment Screening: All applicants must successfully complete pre-employment screening, including a background check, motor vehicle record (MVR) review, and drug testing, as a condition of employment.
Equal Opportunity Employer
Methuen CDJR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. Please notify us during the application process if you require an accommodation.
Salary : $55,000 - $85,000