Practice Manager

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Plans, manages and coordinates the daily operations and general management of the assigned physician practice(s). Provides leadership for all aspects of the medical practice, to include patient relations, staffing, nursing, insurance, billing, and accounting activities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Plans, manages and coordinates the daily operations and general management of the assigned physician practice(s). Provides leadership for all aspects of the medical practice, to include patient relations, staffing, nursing, insurance, billing, and accounting activities. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Strategy • Recommends, develops, and updates strategic and long-range plans (including financial, administrative, staffing, and medical) to support the medical office’s philosophy and goals. • Informs physicians and discusses current and/or changing trends, problems, and activities in healthcare. • May interact with patients with patients within their scope and in accordance with their competencies.
• Human Resources • Assigns duties, supervises, coordinates and schedules activities of staff members. • Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department staff. • Maintains productive levels of output by staff through consistent evaluation and revision of procedures as necessary.
• Policy & Procedure • Maintains knowledge of and complies with established policies and procedures, including OSHA standards, corporate compliance and HIPAA. Ensures regulatory compliance. • Reviews all systems within the practice to maintain maximum efficiency. • Monitors and develops new procedures and staff assignments to improve quality and quantity of work processes.
• • Finance & Accounts • Prepares annual expense budget and capital request budget standards. Monitors budget and other financial indicators during the year and implements plans to control costs and improve departmental operations. • Review of Explanation of Benefits accompanying payments. • Maintains coding and charge entry of clinic visits and operative reports, as well as the claims submission process. • Analyzes accounts receivables on a monthly basis.
• Administrative • Monitors all administrative, financial, clerical, housekeeping, and maintenance functions. • Prepares agendas for physician meetings and maintains records of proceedings. • Manages the care, update and retention of records, reports and files in accordance with state, federal and medical requirements. • Monitors patient flow through the practice to ensure appropriate utilization of physician time and staff coverage. • Handles more complex administrative patient issues in regards to billing, customer service, and scheduling. • Maintains and updates information systems for the physician practice. • Orders supplies, equipment, and capital for physician practice. Monitors purchases for physician practice and reports unusual variances to budget.

Education/Formal Training Requirements

• High School Diploma or Equivalent
• Bachelor's Degree Business Administration/Management
• Bachelor's Degree Finance
• Bachelor's Degree Healthcare Administration

Work Experience Requirements

• 3-5 years Supervisory or Management

Knowledge, Skills and Abilities

• Knowledge of the principles and practices of health planning and clinic management sufficient to manage, direct and coordinate the operation of a medical practice.
• Knowledge of the purposes, organization, and policies of systems sufficient to interact with other healthcare providers.
• Knowledge of computer programs and their applications.
• Ability to exercise a high degree of initiative, judgment, discretion, and decision-making.
• Ability to analyze situations accurately and take effective actions.
• Skill in establishing and maintaining effective working relationships with physicians, Associates, third party payers, patients and the public.
• Ability to negotiate contracts with third party payers.
• Ability to establish clear job expectations for each Associate’s position, monitor job performance, review and follow up daily.

Supervision Provided by this Position

• Responsible for the managing physician office staff.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.