Office Manager | FT | Days | Peds | East Memphis

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Oversees the administrative, financial, and clerical operations of one physician practice that is high in volume, has a staff of approximately 10 to 15 Associates, and typically 3-5 physicians. May manage the physician schedules for physician practice. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

Oversees the administrative, financial, and clerical operations of one physician practice that is high in volume, has a staff of approximately 10 to 15 Associates, and typically 3-5 physicians. May manage the physician schedules for physician practice. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What You Will Do

• Plans programs, writes policies and procedures in conjunction with physicians and corporate physician alignment leaders.
• Implements all major policy and operation decisions made by physicians and corporate physician alignment leaders.
• Supports and upholds established policies, procedures, objectives, quality improvement, safety, environmental and infection control, and codes and requirements of accreditation and regulatory agencies.
• Supervises, coordinates and participates in activities related to patient registration, and the sorting, filing, retrieval and/or distribution of medical records and information ensuring adherence to general principles, and established procedures and priorities.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
• Assigns duties, supervises, and coordinates the activity of all office personnel. Maintains productive levels of output by staff through consistent evaluation and revision of procedures, as necessary.
• Maintains and develops a competent, productive, and quality conscious workforce by hiring, evaluating performance, counseling, training, issuing corrective action, and recommending promotion or discharge of department personnel.
• Prepares statistical reports from existing records as required. Maintains interface with staff outside of department to resolve problems concerning the disposition of patient medical records and services provided.
• May manage the schedules for all physicians for specified physician practice(s).
• May interact with patients within their scope and in accordance with their competencies.
  
  

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent
• Preferred - Associates Degree
  
  

Work Experience Requirements

• Preferred - Medical office environment 1-3 years
• Preferred - Supervisory or Management 1-3 years
  
  

Knowledge, Skills And Abilities

• Medical terminology, Medicare and Medicaid experience preferred.
• Ability to understand and prepare complex written materials, such as policy and procedure manuals, equipment manuals and to prepare and analyze statistical and research data.
• Ability to communicate verbally with all levels of Associates, management, physicians, patients and their family and other customers.
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organization goals.
• Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
• Ability to plan and schedule tasks and projects and to maintain control of own and others' work flow.
  
  

Supervision Provided by this Position

• Supervises the activities of physician practice Associates in office and administrative functions. May supervise the activities of other Supervisors within the physician practice.
  
  

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
  
  

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.