Office Coordinator | FT | Weekdays | Getwell Clinic | Southaven, MS

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.

Coordinates the daily operations of a physician office, including the medical records process, patient and physician scheduling, controlling the front desk, accounts payable, confirming appointments, office supplies, and insurance verification. Responsible for charge entry and patient balance processing and daily reconciliation of charges and payments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Coordinates the daily operations of a physician office, including the medical records process, patient and physician scheduling, controlling the front desk, accounts payable, confirming appointments, office supplies, and insurance verification. Responsible for charge entry and patient balance processing and daily reconciliation of charges and payments. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Coordinates and maintains an efficient physician office operation. Coordinates daily workflow to ensure smooth flow of office functions. Coordinates patient & physician scheduling, registration, billing and insurance verification for the physician practice.
• Prepares and maintains departmental records in compliance with department policy and governmental records. Ensures accurate maintenance of office records, manuals, and documents while keeping abreast of new policies and procedures.
• Files all accounts payable documents in accordance with established procedures.
• Implements new office methods and procedures to ensure accuracy and efficiency.
• Coordinates all office functions to include, but not limited to, guidance to internal customers, personnel, staffing, supplies, equipment maintenance, repairs, and renovations.
• Assists in planning and implementing office development based on knowledge of current office operations.
• Resolves office problems independently and facilitates solutions. Confers with leader to resolve more complex situations.
• Generates daily, weekly, and monthly reports as needed.
• Monitors all administrative, financial, clerical, housekeeping and maintenance functions.
• Serves as first contact for patients and/or family members.
• Performs other job functions as needed or requested.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent
• Preferred - Associates Degree

Work Experience Requirements

• Required - Healthcare or medical office environment 1-3 years

Knowledge, Skills and Abilities

• Ability to type lengthy or detailed memoranda.
• Excellent computer skills in word processing, database and spreadsheet programs, and e-mail and calendar functions.
• Ability to operate standard office equipment.
• Excellent organizational skills. Excellent verbal and written communication skills.
• Knowledge of medical terminology.

Supervision Provided by this Position

• There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.