What are the responsibilities and job description for the Switchboard Operator position at Methodist Hospital St. Louis Park MN?
JOB DESCRIPTION
Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.
Work Schedule:
FTE 0.7, 28 hours per week, 6am-2:30pm, every other weekend.
Required Qualifications:
- Minimum 1 year client facing customer service required.
- Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.
PREFERRED QUALIFICATIONS:
- Post-secondary education preferred.
- Call center or Switchboard experience preferred.
- Knowledge of Health Care industry; eagerness to take on projects and challenges.
Benefits:
Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more
JOB INFO
Job Identification
116315
Organization
Methodist Hospital, HealthPartners Enterprise
Posting Date
01/06/2026, 12:45 PM
Locations
Methodist Hospital
Work Schedule
6am-2:30pm
every other weekend
Hours Per Week/FTE
28 hrs weekly / .7 FTE
Job Shift
Day/Evening
Position Type
Part-time regular
Job Category
Communications
Department
Telephone and Switchboard
Pay Range
$ $29.61 hourly
Pay Range Statement
Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
Overtime Eligibility Status
Non-Exempt
Worker Type
Employee
Salary : $30