Occupational Social Work Case Manager

Role Overview & Responsibilities 

Position Summary

The Occupational Social Work Case Manager provides licensed social work services to support the well-being of internal team members within MHM. This role offers assessment, support, short-term interventions, and referrals to internal and external resources, functioning as a trusted resource positioned within the Human Resources department. It advances the organization’s commitment to a thriving workforce by helping team members navigate personal challenges that impact well-being and engagement.

Scope and Impact

This role supports all internal team members across the organization by providing direct social work services and navigation assistance. It manages key workforce support initiatives, including the annual Christmas Angel Tree Project and Back-to-School Backpack Drive, ensuring meaningful support for team members and their families. The position also serves as the primary liaison to the Employee Assistance Program (EAP) and community resources to facilitate access to needed services. Additionally, the role contributes to organizational well-being strategies and policy alignment through ongoing collaboration with HR leadership.

Decision-Making Authority

The Occupational Social Work Case Manager independently conducts assessments, provides short-term interventions, and determines appropriate referrals based on individual team member needs. The role requires consistent use of professional judgment within social work licensing and ethical standards. When confronted with complex, high-risk, or critical situations, the individual escalates matters to HR leadership or Social Work leadership to ensure appropriate oversight and response.

Interactions / Working Relationships

This position works closely with HR team members, the Social Work Services Manager, and the Director of Behavioral Health Services to ensure coordinated support for team members. It collaborates with departments across the organization to address needs that may affect employee well-being and engagement. Externally, the role maintains relationships with community agencies and the Employee Assistance Program (EAP) to enhance resource access. Regular interaction occurs with team members seeking support, guidance, or referrals, making relationship-building and communication essential components of the role.

Essential Duties and Responsibilities

• Provide case management and holistic assessment for team members to identify needs and coordinate access to resources and services. (30%)
• Respond to emergent team member needs, assess safety concerns, and provide timely support and coordination with internal/external resources. (15%)
• Maintain accurate, confidential documentation of assessments, interventions, and referrals in accordance with licensing and organizational policy. (10%)
• Serve as primary liaison to the EAP, ensuring smooth engagement, follow-up, and appropriate referrals. (10%)
• Connect team members to internal benefits, HR policies, and community resources including housing, childcare, financial counseling, and behavioral health supports. (10%)
• Coordinate, manage, and execute major annual support programs such as the Christmas Angel Tree Project and Back-to-School Backpack Drive. (10%)
• Develop and share educational resources on resilience, stress management, coping skills, and work–life balance. (5%)
• Collaborate with HR and Social Work leadership to ensure compliance, inform policy development, and support organizational well-being strategies. (10%)

Supervisory or Leadership Responsibilities

This position does not supervise others.

Qualifications

Minimum Qualifications (Required) 

• Education: Master of Social Work (MSW).
• Licenses/Certifications: Active LMSW (Licensed Master Social Worker) in the State of Texas.
• Experience: Minimum three (3) years of professional social work experience, preferably with case management or team-focused services.
• Other Required Skills/Knowledge:
  • Strong interpersonal and communication skills.
  • Knowledge of crisis intervention, social work ethics, and case management practices.
  • Ability to navigate organizational processes and advocate for team members.
  • Skills in project coordination and program management.
  • Alignment with organizational values: integrity, compassion, teamwork, spirituality, and making a difference. 

Preferred Qualifications

• Advanced social work training or specialized certifications.
• Additional years of social work experience.
• Bilingual or multilingual proficiency (e.g., Spanish beneficial for Texas service regions).
• Experience working with diverse populations or employee-focused support programs.

Knowledge, Skills, and Abilities (KSAs)

• Empathy, active listening, and relationship-building skills.
• Strong verbal and written communication.
• Crisis management and problem-solving abilities.
• Professional judgment and ethical decision-making.
• Collaboration and teamwork across multidisciplinary settings.
• Program coordination and organizational skills.

Language Skills

• English required.
• Bilingual abilities (e.g., Spanish) preferred to better support team members across the region.

Technology and Tools

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Social work documentation platforms (platform as designated by the organization).
• HR systems and EAP platforms.
• Digital collaboration tools used across MHM.

Work Environment and Physical Demands

• Primary work setting within the Human Resources department; collaborative office environment.
• Occasional travel to organizational sites may be required.
• Standard physical requirements for office-based work (sitting, computer use, light walking).