Custodian Lead

Role Overview & Responsibilities 

Position Summary

The Custodian Lead supports the custodial team by coordinating daily tasks, providing guidance, and ensuring high-quality facility cleanliness. This position functions as a working lead, performing custodial duties while serving as a knowledgeable resource for staff.

Salary

The starting hourly rate begins at $21.75. Mid range at $26.94. Actual starting rate will be commensurate with experience and education. 

Scope and Impact

The Custodian Lead plays a key role in coordinating the daily workflow of the custodial team, ensuring consistent cleaning standards across MHM-occupied buildings. This position influences the quality, efficiency, and organization of facility operations by guiding team members, helping prioritize tasks, and serving as the primary point of coordination for day and evening custodial staff. While the role does not include formal supervisory authority, it has meaningful impact on day-to-day operations through leadership, task coordination, and expertise.

Decision-Making Authority

The Custodian Lead exercises independent judgment in coordinating daily tasks, determining task priorities, identifying workflow needs, and resolving routine cleaning or equipment issues. The Lead may make recommendations to the Building Maintenance Manager regarding process improvements, supply needs, or operational challenges. Decisions requiring formal authority—such as staffing, discipline, scheduling, or performance management—are escalated to the manager. However, the Lead is trusted to make on-the-spot operational decisions to maintain smooth and efficient facility operations.

Interactions / Working Relationships

The Custodian Lead works closely with custodial team members to coordinate daily cleaning activities and provide guidance as needed. The role maintains regular communication with the Building Maintenance Manager to report operational needs, equipment issues, and workflow updates. The Lead also collaborates with the evening cleaning crew to ensure smooth continuity of services and supports other departments by assisting with setups, furniture moves, and facility-related requests. In addition, the Custodian Lead interacts with vendors and service providers during onsite work and escorts them as needed to ensure safe and efficient operations. 

Essential Duties and Responsibilities

• Coordinate daily custodial workflow by helping distribute tasks, supporting cleaning schedules, and serving as a resource to the team. (25%)
• Perform custodial duties as a working lead, including cleaning, floor care, room setups, and sanitation tasks. (25%)
• Provide guidance and informal feedback to custodial staff to help ensure cleaning standards are met. (15%)
• Assist in training new custodians and temporary staff in collaboration with the Building Maintenance Manager. (10%)
• Support minor equipment upkeep and report maintenance needs, ensuring supplies and tools are functional and available. (10%)
• Coordinate setup and takedown for events, assisting other departments with moving furniture and staging areas. (10%)
• Serve as a liaison between day and evening cleaning crews, helping maintain continuity of services. (5%)
• Perform other duties as assigned.

Supervisory or Leadership Responsibilities

This position does not supervise others. While it does not have formal supervisory authority—such as hiring, corrective action, disciplinary decisions, or conducting performance evaluations—the Custodian Lead provides substantial day-to-day leadership within the custodial team. The Lead guides and supports team members by coordinating daily tasks, demonstrating proper cleaning techniques, assisting with training new staff, and serving as the primary point of coordination between the day and evening crews. The Custodian Lead also works closely with the Building Maintenance Manager to align daily workflow, communicate operational needs, and support consistent cleaning standards across facilities. Through task coordination, problem-solving, and operational expertise, the Lead functions as an informal leader whom staff rely on for direction and continuity in facility operations.

Qualifications

Minimum Qualifications (Required) 

• Education: High school diploma or GED
• Licenses/Certifications: None required. 
• Experience: 
  1. Minimum of two years custodial experience
  2. Experience using custodial equipment (e.g., extractors, burnishers, scrubbers)
• Other Required Skills/Knowledge:
  1. Bilingual in Spanish required. 
  2. Knowledge of cleaning techniques, sanitation standards, and equipment operation
  3. Ability to work independently, follow instructions, and coordinate tasks
  4. Customer service and communication skills
  5. Ability to mentor or support peers without supervisory authority

Preferred Qualifications

• Two years of building maintenance or facilities support experience
• Experience with event setup or multi-location custodial operations
• Additional training in safety, chemical handling, or equipment maintenance

Knowledge, Skills, and Abilities (KSAs)

• Strong communication and interpersonal skills
• Ability to collaborate and work effectively with a team
• Attention to detail and high-quality standards
• Problem-solving and adaptability
• Time management and task prioritization
• Basic maintenance and equipment troubleshooting abilities

Language Skills

Bilingual English/Spanish

Technology and Tools

• Basic proficiency with Microsoft Outlook and Internet applications
• Ability to operate custodial equipment (extractors, scrubbers, vacuums, buffers, etc.)
• Ability to use work order or ticketing systems (training provided)

Work Environment and Physical Demands

• Work is performed in clinics, offices, and facility/grounds environments
• Exposure to cleaning chemicals, mechanical equipment, and outdoor conditions
• Frequent standing, walking, bending, stooping, twisting, reaching, and lifting
• Must be able to lift and maneuver up to 25 pounds
• May require travel (50–75%) to various MHM-operated facilities
• Noise levels may vary from moderate to loud depending on the environment