Scheduling Specialist OR Cath Lab

Mission Statement
To advance the health and wellbeing of our community with a compassionate and caring spirit.

A Brief Overview
This position is responsible for the scheduling of advanced and day of elective/urgent/emergent surgical procedures. Also performs clerical duties, utilizes computers for entering, processing and acquiring information, compiles next day cases to facilitate daily staff assignments, acts as receptionist liaison with internal and external customers by phone for surgery case scheduling needs, and assists in department activities related to job responsibilities. Employee must be able to successfully demonstrate the staff requirements as specified in the specific Care Center's Scope of Service, and complete the Care Center's specific competencies, and meet/exceed the Care Center's standards as identified in the criteria based performance appraisal.

What you will do

• Provides Scheduling Services: * Schedules all advance surgical procedures, and day of surgery procedures as needed, with physicians, physician’s offices, and/or appropriate departments. * Maintains up-to-date computer schedule, calendars for case scheduling purposes for physicians’ office, and/or appropriate departments. * Complies Surgery Schedule and prepares it for delivery to facilitate staffing assignments. * Maintains communications with OR Nurse Manager and his/her designee, anesthesia, as needed, regarding scheduling of surgical procedures. * Maintains up-to-date knowledge and application of files, i.e., physician privileging, procedural, and block scheduling. * Generates computerized preference cards. * Communicates with Center Core technician and Sterile Supply Processing technicians for case equipment/supply needs. * Processes admission reports. * Enter into computer system, and communicate to appropriate departments. * Communicates, coordinates and schedules for the placement of patients as directed.
• Provides Receptionist Services: * Liaison with other departments/services by phone; greets internal and external customers, and ascertains needs; dispenses scheduling information * and provides direction as needed. * Complies with Standards of Employee Conduct as noted in Policy and Procedure No. 45.19

Education Qualifications

• High School Diploma or General Education Degree (GED) Required

Experience Qualifications

• Minimum of one year relevant experience clerical/secretarial experience Required
• Operating Room experience Preferred

Skills and Abilities

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• This job requires computer and systems competency in the following area(s): enters data; retrieves data; assembles and organizes data; uses and analyzes data; integrates diverse sources of data.

Remote Work Capable
No
Physical Demands

Travel

Driving

• Drives personal vehicle for company business 25% or more of the time to perform essential functions of the job No
• Operates company vehicles as essential function of the job No
• Valid Drivers License Required No
• Valid Commercial Drivers License (CDL) Required No

Disclaimer
The duties, responsibilities, and qualifications listed above are intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an all-inclusive list of duties, responsibilities, and qualifications. The company reserves the right to modify, add, or remove duties and responsibilities at its discretion. This job description does not constitute an employment contract and the employer retains the right to terminate employment at will, with or without cause, at any time. The company is an equal opportunity employer and prohibits discrimination based on race, color, gender, age, disability, religion, or any other legally protected characteristic.

Leadership Type

Engage Talent

• Inspire an emotional connection between employees and Deaconess through a shared purpose
• Promote open and honest communication
• Deliver a personalized employment experience
• Ensure all employees feel like they are part of a community and that you care
• Provide employees the autonomy to make their work better and deliver higher performance
• Help employees achieve their professional and personal best

Collaborate

• Work with a System focus
• Take time to build partnerships to leverage when accomplishing results
• Operate as a team player by appropriately involving others in decisions that affect them
• Readily offer to help or coach others, even when demands are significant
• Cultivate a broad network to exchange ideas and rally support
• Act to preserve relationships, even under difficult or heated circumstances
• Share information organically and formally across the system and takes responsibility for Deaconess holistically

Select and Develop Talent

• Attract and select high-caliber talent to meet current and future needs
• Ensure the success of new hires through department orientation, relationship building and advocacy to enhance the Deaconess brand
• Encourage and value diversity in Deaconess’ talent base
• Create an environment that provides direction and promotes continuous learning and development
• Recognize and unleash the full potential of others by providing the needed resources, coaching, experiences and other support
• Accurately appraise strengths and weaknesses of direct reports

Inspire Vision and Purpose

• Share a compelling picture of the vision and strategy that motivates others to action
• Communicate about future possibilities in a positive way
• Create milestones and visible measures of success to rally support behind the vision
• Articulate the vision and purpose in a relatable way
• Lead change in ways that value both employees and projects
• Integrate our vision and values into operational strategies

Accountability

• Set bold standards that raise the bar of performance for self and others
• Foster sense of urgency to meet and exceed goals
• Maintain consistent high level of productivity
• Take immediate and independent action to resolve problems when they arise
• Establish a safe culture to give and receive feedback
• Follow through on commitments and make sure others do the same
• Take personal responsibility for decisions, actions, successes and failures

Purposeful Leadership

• Demonstrates the quality of attitude that enables a person to face uncertainty with courage
• Confidently trust and empower others
• Do not shirk bold actions because of the fear of failure
• Take on ambiguity and push self and others to expand beyond what is comfortable
• Help others to adapt to change by broadly communicating the why behind decisions and providing support to those most affected
• Maintain a consistently positive outlook and sense of humor in difficult situations

Work With A Patient And Customer Focus

• Understand and address patient needs
• Build and deliver solutions that exceed patient expectations
• Establish and maintain positive patient relationships
• Empathize with and care about patients and patient families
• Consistently and proactively search for significant ways to improve patient experience
• Seek and use specific feedback from patient to improve processes and services

Think and Lead Strategically

• Evaluate and pursue initiatives and opportunities based on their long-term value and fit within Deaconess strategies and vision
• Promote a culture of inquiry and challenge the status quo
• See ahead to future possibilities and translates them into tactics
• Anticipate future trends and implications
• Create competitive and breakthrough strategies
• Generate multiple options evaluating benefits, trade-offs, and short- and long-term goals

Apply Business and Healthcare Acumen

• Apply broad knowledge to address complex and critical issues
• Use industry and financial analysis to create and evaluate strategic options and opportunities
• Manage the financial performance of the team or service line
• Evaluate and address trends impacting health care (technological, competitive, social, economic)
• Use business skills and professional insights to influence and shape healthcare
• Incorporate the benefits and tradeoffs of healthcare models, regulations, delivery impacts to the system, employees, and patients

Innovate

• Look for breakthrough opportunities such as service line growth or creative partnerships
• Establish aspirational, quantitative targets and timelines
• Manage risks by capitalizing on well thought out insights and decision making
• Deploy a test-and-learn philosophy to reach the full potential of new ideas
• Bring new ideas to challenge current state and deliver higher quality, lower cost, easier to access healthcare
• Solicit feedback from others and develop unique solutions to challenges

Responsibilities are as follow but no limited to:

The scheduler for the Henderson surgery department not only does the scheduling but also tracks case documentation for accuracy. Another responsibility is checking for implants and supplies being charged for in the OR cases. Ordering office supplies. One additional task the scheduler does at Henderson but not at GW or MT is timekeeping and entering staff schedule in UKG.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.