Project manager with Call Center/Help Center expereince

Title: Project Manager

Location: Miramar, FL (Locals Highly Preferred)

Duration: Fulltime

Job Description

Key Responsibilities

Program Coordination & Execution

• Support planning and execution of initiatives related to contact center and operational readiness.

• Track tasks, milestones, dependencies, and deliverables across multiple stakeholders.

• Maintain project plans, status reports, and action-item tracking.

• Ensure alignment across teams on timelines, responsibilities, and next steps.

Stakeholder Communication

• Coordinate with business, operations, and technology teams to gather updates and resolve blockers.

• Facilitate recurring status meetings and follow-ups to drive progress.

• Identify and escalate risks, issues, and delays with clear documentation and proposed actions.

Operational Support

• Assist with initiatives involving call center processes, training readiness, communications, and operational workflows.

• Support readiness and change activities to ensure smooth execution and transition.

Qualifications Required

• Project management experience supporting cross-functional initiatives.

• Strong organizational skills with the ability to manage multiple workstreams in parallel.

• Clear written and verbal communication skills.

• Ability to ramp up quickly and begin contributing with minimal onboarding.

Highly Preferred

• Experience with contact center or call center operations.

• Familiarity with training coordination, operational readiness, or customer support environments.

• Experience working with nearshore or distributed teams.