Peoplesoft Service Delivery Manager

Peoplesoft Service Delivery Manager

Location: Seattle, WA (Onsite)

Contract Type: Fulltime(FT)

Type: W2 Independent contractors – USC, GC, GC EAD Only

2 Video Interviews

Job Description:

Roles & Responsibilities

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

• Defining the vision for the team’s product and maintaining a cohesive vision throughout the process

• Creating a product road map based on this vision

• Managing the product backlog and prioritizing the tasks based on changing requirements

• Overseeing all stages of product creation, including design and development

• Monitoring and evaluating product progress at each stage of the process

• Working with the product team and end-users to deliver updates and status reports

• Participating in Scrum meetings and product sprints

• Meeting Contractual SLAs for production issue fixes. For Severity 1 tickets – SLA timelines can be as short as 4 hours. Production support can be needed at any time, any day, including night, weekend or holidays.

• Should have strong estimation skills to estimate the efforts needed to complete the planned changes.

• Take ownership of the existing system, ensuring its smooth operation and availability to end-users.

• Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements.

• Analyse, design, and develop solutions to address change requests or enhancements, ensuring they align with business objectives and technical standards.

• Conduct thorough testing and debugging of applications to ensure high-quality deliverables.

• Provide technical support and troubleshooting assistance to end-users, resolving any issues or bugs that arise.

• Stay up to date with industry trends and best practices, continuously improving the system's performance, security, and usability.

• Collaborate with cross-functional teams, including project managers, business analysts, and product managers, to ensure successful project delivery.

• Document technical specifications, system configurations, and user guides to facilitate knowledge sharing and future maintenance.

Must Have Technical/Functional Skills

Primary Skills:

• Understanding the Peoplesoft Finance

• Knowledge in troubleshooting, maintenance and support of Oracle PeopleSoft applications & financial reporting

• In-depth knowledge of Scrum and Agile Software Development Methodology

• Working knowledge of product development architecture

• Proficiency in the use of analytic tools and strong analytical thinking

• Ability to prioritize effectively

• Excellent knowledge of user-centered design principles

• Excellent oral and written communication, including presentation skills

• Ability to work with large teams and a variety of people, including users, product development team members and management team members.

• Understanding of design quality standards

• Experience in ASP, ASP.Net, C#, MVC, Angular, DevOps,

• HTML/CSS, JavaScript

• Reporting: Crystal Reports

• Experience in creating understanding documents based on available source code

• High proficiency in gathering and documenting requirements

• Familiarity with Agile methodologies and the ability to work in an Agile development environment

• Database: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAs

• Leverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliability

• Good to have an understanding of Autosys

• Own end to end PeopleSoft application support across Production and Non-Production environments.

• Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports.

• Manage Incident, Problem, Change, and Request processes aligned to ITIL.

• Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR.

• Plan and execute PeopleSoft PUM images, PeopleTools upgrades, tax/regulatory updates, and environment refreshes.

• Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability.

• Worked on Month end, quarter end, and year end project activities.

• Worked in large service programming and ensuring offshore and onshore service model

Secondary Skills:

• Team Collaboration / Team Player

• Item Tracking experience (TFS)

• Basic understanding of Servers, Apache, or IIS configuration.

• Knowledge of web SSL certificate renewal process

• On call support (weekends and off business hours) and production support.

Generic Managerial Skills:

Good communication skills, Analytical skills, quick learner, and process oriented with a higher customer orientation.

Self-motivated team player willing to accept exciting new challenges and ready to explore.