What are the responsibilities and job description for the Overnight Front Desk Concierge - ROOST White House position at methodco?
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About ROOST White House
ROOST White House is a design‑forward, apartment‑style hotel located just steps from the White House in the heart of downtown DC. Set within the beautifully restored Accolade building, it blends the warmth of a modern residence with the elevated service of a boutique hotel. Spacious studio, one‑, and two‑bedroom apartments feature full kitchens, in‑unit laundry, curated furnishings, and thoughtful details that make every stay feel effortless. Guests enjoy access to co‑working lounges, a fitness center, and a stunning rooftop retreat with sweeping views of the capital city. It’s an ideal home base for both short visits and extended stays, offering comfort, style, and an unbeatable location.
Website: https://www.Myroost.com
Position Overview
ROOST White House is seeking a calm, attentive, and highly reliable Overnight Front Desk Concierge to support our guests and property during overnight hours. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and light overnight operational tasks. As the primary overnight point of contact, you’ll ensure the safety, comfort, and seamless experience of all guests throughout the night.
Key Responsibilities
- Welcome and assist guests with warmth, professionalism, and efficiency
- Manage check‑ins, check‑outs, and reservation inquiries during overnight hours
- Respond promptly to guest requests, questions, and concerns
- Monitor building access and maintain a secure, calm overnight environment
- Conduct property walkthroughs and report any maintenance or safety issues
- Handle overnight phone calls, emails, and guest communications
- Maintain accurate records, logs, and nightly reports
- Support light administrative tasks and prepare materials for the morning team
- Ensure the lobby and front desk areas remain clean, organized, and guest‑ready
- Collaborate with housekeeping, maintenance, and management as needed
Qualifications
- 1 year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to remain composed, professional, and attentive during quiet or high‑pressure moments
- Comfortable working independently and making sound decisions overnight
- Basic proficiency with reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule with availability for overnight shifts, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across Method Co. properties
- Sick time & vacation
- Health, vision, and dental benefits