What are the responsibilities and job description for the Front Desk Supervisor -Roost Detroit position at methodco?
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
Position Overview
ROOST Detroit is seeking a polished, organized, and hospitality‑driven Front Desk Supervisor to support daily operations and lead the front‑of‑house team. This role is ideal for someone who excels in guest service, communicates with confidence, and thrives in a leadership position. As a Front Desk Supervisor, you’ll oversee front desk operations, support training and development, and ensure every guest receives the warm, elevated experience that defines ROOST.
Key Responsibilities
- Lead and support front desk associates during daily operations
- Provide warm, professional, and efficient service to all guests
- Oversee check‑ins, check‑outs, reservations, and guest inquiries
- Assist with onboarding, training, and coaching front desk team members
- Ensure all front desk procedures, standards, and service expectations are consistently met
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Maintain accurate records, reports, and shift documentation
- Collaborate with housekeeping, maintenance, and management to support smooth operations
- Monitor lobby and front desk presentation to ensure a clean, organized, guest‑ready environment
- Assist with scheduling, inventory, and administrative tasks as needed
Qualifications
- 1–2 years of hotel front desk or guest‑service experience; supervisory experience preferred
- Strong communication and leadership skills
- Warm, guest‑focused demeanor with a commitment to hospitality
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with hotel reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across Method Co. properties
- Sick time & vacation
- Health, vision, and dental benefits