What are the responsibilities and job description for the Front Desk Concierge - Quoin position at methodco?
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About the Quoin
The Quoin is a luxury boutique hotel located in a beautifully restored 1885 brownstone in the heart of Wilmington, Delaware. Designed with rich textures, vintage furnishings, and a warm, residential feel, The Quoin blends historic character with modern sophistication. Guests can enjoy thoughtfully crafted rooms and suites, wood‑fired Northern Italian dining, a rooftop bar with sweeping city views, and a cocktail lounge set inside the building’s original bank vault.
Explore the concept: https://thequoinhotel.com
Position Overview
We are seeking a warm, polished, and highly attentive Front Desk Concierge to join our team. This role is ideal for someone who excels in guest service, communicates with confidence, and enjoys creating a welcoming, seamless experience from the moment guests arrive. As a Front Desk Concierge, you will serve as the primary point of contact for guests—handling check‑ins, offering thoughtful recommendations, and ensuring every interaction reflects the elevated hospitality standard of the property.
Key Responsibilities
- Greet guests with warmth, professionalism, and genuine hospitality
- Manage check‑ins, check‑outs, and reservation inquiries with accuracy and efficiency
- Assist guests with questions, requests, and personalized recommendations
- Maintain strong knowledge of hotel amenities, local attractions, and surrounding neighborhoods
- Handle phone calls, emails, and guest communications in a polished, timely manner
- Collaborate with housekeeping, maintenance, and management to support smooth daily operations
- Maintain a clean, organized, and guest‑ready front desk and lobby area
- Resolve guest concerns with empathy, professionalism, and sound judgment
- Support administrative tasks, record‑keeping, and shift documentation
Qualifications
- 1 year of front desk, concierge, or guest‑service experience (hotel or luxury residential preferred)
- Strong communication skills and a naturally warm, guest‑focused demeanor
- Ability to multitask and remain composed in a fast‑paced environment
- Proficiency with reservation systems and front‑office software
- Strong attention to detail and organizational skills
- Flexible schedule, including nights, weekends, and holidays
What We Offer
- Competitive hourly pay
- Opportunities for growth within a dynamic hospitality group
- A collaborative, design‑driven work environment
- Employee dining perks across properties
- Sick time & vacation
- Health, vision, and dental benefits