Appointment Coordinator

About MeterNet LLC

MeterNet is a growing company providing utility sub-metering installations, service and billing for multi-family communities such as HOAs, condos and apartments. We are a leader in the industry with relationships with prominent developers, community managers and service providers. Our experience billing tens of thousands of residents and servicing a variety of metering systems makes us a trusted partner for residential communities of all sizes.

We are experiencing consistent growth and are looking for talented, dynamic teammates to join us in delivering the highest quality service to our clients. We are backed by a seasoned group of investors who are committed to building our team and supporting our continued growth and expansion.

Mission: Our vision is to consistently cultivate an industry reputation for excellent client service, transparency, and honesty. We strive to develop a team with high expectations combined with mutual respect and positivity. Our company culture is one where we care for one another, enjoy working hard together, and challenge each other to do better. We put the client first while also respecting the needs of our team and company. As we continue to expand our reach, we regularly look for ways to improve and question the status quo. MeterNet is a place where we can all grow professionally in an environment that elevates and supports each team member.

As an Appointment Coordinator, you’ll be the voice and heartbeat behind our scheduling operations. You’ll connect with residents, coordinate installation appointments, and keep projects moving smoothly. This role is perfect for someone who thrives on communication, organization, and helping customers have a great experience.

What You’ll Do

• Manage inbound and outbound calls to schedule meter installation appointments.
• Coordinate with field technicians to maximize efficiency and ensure timely service.
• Communicate clearly with residents to confirm appointments and answer questions.
• Keep accurate records of all scheduled, rescheduled, or canceled appointments.
• Partner with Customer Service and Account Management for smooth workflows.
• Resolve scheduling conflicts or customer issues quickly and professionally.
• Support continuous improvement of scheduling processes and tools.

What You’ll Bring

• Prior experience in appointment scheduling, dispatching, or customer coordination (utility or service industry experience a plus).
• Excellent verbal and written communication skills — friendly, clear, and confident.
• Strong organization and multitasking abilities with sharp attention to detail.
• Tech-savvy with scheduling or CRM software; Microsoft Office familiarity preferred.
• Self-motivated, adaptable, and great at working independently or on a team.
• Positive attitude and a customer-first mindset.

Education & Experience

• High school diploma or equivalent required; associate’s degree in business, communications, or a related field preferred.
• 2 years of experience in appointment coordination, dispatching, customer service, or scheduling roles.
• Experience working in a utilities, construction, property management, or service-based environment is highly desirable.
• Strong computer proficiency with scheduling platforms, CRM systems, or similar tools.

Physical Requirements

• Sitting or standing at a computer for extended periods.
• Occasionally lift up to 20 lbs.