Support Technician

Tampa, FL | Full-Time | On-Site

Be the Person Who Gets Things Working Again

A network goes down. Someone can't access their files. A software update causes more problems than it solves.

For most people, these are frustrating interruptions. For you, they're problems waiting to be solved.

Metcore Technology Solutions is seeking an IT Support Technician to provide dependable technical assistance, troubleshoot everyday IT issues, and help businesses keep their systems running without unnecessary downtime.

This is a hands-on role for someone who enjoys technology, communicates well with people, and knows that good IT support is about more than fixing computers.

What Your Day Could Look Like

No two days will be exactly alike. You'll move between resolving support tickets, investigating technical issues, and helping users get the most out of their technology.

Your work will include:

• Technical Troubleshooting: Diagnose and resolve hardware, software, and operating system issues across desktops, laptops, and peripherals.
• Help Desk Support: Respond to service requests, prioritize tickets, and provide clear updates through resolution.
• Microsoft 365 Administration: Assist with Outlook, Teams, user accounts, permissions, and common application issues.
• Network Support: Investigate connectivity problems involving Wi-Fi, VPNs, DNS, DHCP, and local networks.
• System Maintenance: Install updates, configure devices, and support routine security and maintenance tasks.
• User Assistance: Explain technical solutions in straightforward language and help users prevent recurring problems.
• Documentation: Maintain accurate service records, troubleshooting notes, and technical procedures.

What You'll Bring

We're interested in practical experience, strong troubleshooting skills, and a willingness to keep learning.

The essentials:

• 1–3 years of experience in IT support, help desk, desktop support, or a similar position.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Experience diagnosing common hardware, software, and network issues.
• Basic understanding of TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with Active Directory or Microsoft Entra ID.
• Ability to manage competing support requests and work independently.
• Strong communication skills and a customer-focused approach.

Additional experience we'd value:

• CompTIA A , Network , or Microsoft certifications.
• Exposure to Windows Server environments.
• Experience with remote monitoring and ticketing platforms.
• Familiarity with endpoint security, backups, and IT best practices.
• Previous experience supporting multiple business clients or working for an IT services provider.

What Makes This Role Worth Considering?

You'll have the opportunity to work across different technologies, develop practical troubleshooting experience, and build the skills needed to progress into more advanced IT roles.

Rather than focusing on one repetitive task, you'll gain exposure to the systems, applications, and infrastructure that businesses rely on every day.

It's a role that rewards curiosity, reliability, and the ability to take ownership of problems.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and paid holidays
• Professional training and certification support
• Career development opportunities
• Supportive team environment

Ready to Put Your Skills to Work?

If you're the person others turn to when technology stops cooperating, we'd like to hear from you.

Apply to join Metcore Technology Solutions and help deliver the reliable technical support businesses depend on.

Metcore Technology Solutions is an Equal Opportunity Employer. We consider qualified applicants without discrimination based on any characteristic protected by applicable law.

Pay: $55,000.00 - $58,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $55,000 - $58,000