What are the responsibilities and job description for the Shared Services Engineer II position at Metasys Technologies?
Job Details
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Desktop Engineer Responsibilities:
Stamford, CT and Trumbull, CT
6 Months Contract (Hrs/Wk:40.00)
- Shared Services Engineer II On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users.
- Services delivered at: Stamford, CT (Primary Site) Trumbull, CT (Disaster Recovery Site) Walk-up, phone, and email support with no appointment needed.
- Full incident resolution related to Local Services.
- Replacement/swap of faulty equipment and peripherals using NatWest-owned stock.
- General IT guidance and support for user devices.
- Management of local consigned hardware stock for break-fix and service requests.
- Logging of Incidents or Service Requests on behalf of users when required.
- Completion of Service Requests that can be resolved directly on-site.
- Implementing small service improvements based on recurring user feedback.
- Providing both ticket-based and in-person (shoulder-tap) support for Desktop and Voice-related issues.
Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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Salary : $47