What are the responsibilities and job description for the Patient Registration Rep position at MetaSense Inc?
- Candidate will be working in the Emergency Department. Position requires a lot of walking and standing. Patient facing
- Candidate should know medical terminology
- Patient access/Registration
- Self starter, good communication o Willing to learn/ trainable
- Schedule Afternoon shift: 1pm - 930pm Mid-shift: 11am - 730pm
- Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
- Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
- Advocates on the caller/customer behalf to ensure their needs are met.
- Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
- One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
- Strong computer skills and working knowledge of Microsoft Office products.
- Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
- Must be willing to be on your feet for long periods and able to instruct others.
- Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
- EPIC training/experience.
- Insurance payor systems experience.
- ICD-10 medical terminology experience.
- High School Diploma.
Salary : $12