What are the responsibilities and job description for the Application and Operations Support Manager - Montvale, NJ (Hybrid) position at MetaSense, Inc.?
At least 6 years of experience in Application Support, Production Operations, or Technical Service Management, including 3 years in a leadership or management capacity.
Bachelor s degree in Computer Science, Information Systems, or related discipline is preferred
Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
Hands-on ability to review logs, write SQL queries, and interpret system performance data.
Prior experience managing offshore support teams and coordinating global operations.
Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
Experience with applying AI to application support/ticketing systems and processes is a big plus, as the customer is introducing several different AI Agents to assist with ticket triage and processing.
Hourly Wage Estimation for Application and Operations Support Manager - Montvale, NJ (Hybrid) in Montvale, NJ
$80.00 to $99.00
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