ServiceNow Developer-ITAM

Description

At MetaPhase, we believe Quirky is Cool and being authentic is the only way to be!  We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today, we have a team that is invested in creating new solutions that lean forward, challenge the status quo, but also reflect our intimate knowledge of our customers’ business. Over the years we have fostered a culture in which we are united by shared values—passion, solidarity, generosity, curiosity, and boldness—and these come alive in the work we do and how we do it.    

Together, we know our people are our difference—for our clients and our colleagues. 

Are you ready to:

Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients?

Learn and grow by taking advantage of every opportunity available to you?

Be the difference and make it happen?

Role Summary

MetaPhase is seeking a skilled ServiceNow Developer with a minimum of seven (7 ) years of experience to support a federal enterprise ServiceNow implementation. This role is part of a high-performing team responsible for building cutting-edge applications and advancing the organization’s ITAM capabilities across hardware and software asset lifecycles.

The ideal candidate will design and develop scalable solutions with a focus on usability, user experience (UX), and test-driven development, while driving asset visibility, compliance, and lifecycle management through ServiceNow. You will work within an Agile DevSecOps environment, collaborating closely with cross-functional teams to deliver mission-critical capabilities.

What You Will Be Doing

• Custom Application Development: Design and build custom applications on the ServiceNow platform to meet organizational needs.
• Platform Operations & Maintenance: Support upgrades, enhancements, and ongoing maintenance of ServiceNow applications, with a focus on ITAM data integrity and system performance.
• Workflow & Automation: Develop workflows, scripts, and integrations to automate asset tracking, reconciliation, and compliance processes.
• Portal Development: Design and implement full-scale Service Portal solutions.
• Performance Analytics: Develop/maintain dashboards and reporting to drive business insights.
• CMDB & Data Management: Ensure alignment between CMDB and ITAM data models, improving data accuracy and governance.
• Troubleshooting & Support: Provide expert-level support and resolve complex ServiceNow issues with minimal downtime.
• Best Practices & Documentation: Champion development best practices and maintain thorough documentation for knowledge transfer and sustainment.
• Collaboration: Participate in Agile ceremonies, support story estimation, and manage work through the development lifecycle.
• Platform Configuration: Configure and support modules including Knowledge Management, Service Request Management, CMDB, and Service Portal.
• Mentorship: Guide and mentor junior team members to promote growth and knowledge sharing.
• Adaptability: Effectively manage multiple priorities and adapt to dynamic client environments.
  
  

What We Need From You (Required) 

• Minimum of seven (7 ) years of overall industry experience, including low-code platform development
• Minimum of five (5 ) years of hands-on ServiceNow development and configuration experience
• Strong experience with IT Service Management (ITSM) and IT Asset Management (ITAM)
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications
• Proven problem-solving, process improvement, and change management skills
• Strong communication and collaboration skills across technical and business teams
• Experience with federal implementations and FedRAMP-certified ServiceNow environments
• U.S. Citizenship (required for federal contract support)
  
  

Bonus Points (Desired)

• Experience supporting Federal U.S Government clients
• ServiceNow Hardware Asset Management (HAM) certification and implementation experience
• ServiceNow Software Asset Management (SAM) certification and implementation experience
• Experience with Common Service Data Model (CSDM) workshops and implementation
• Strong background in workflow design and Performance Analytics
  
  

Work Location

• Remote 
  
  

Travel

• None
  
  

Education Level

• Bachelor’s degree (or higher) in Computer Science, Engineering, Information Systems or a related field 
  
  

Clearance Level

• Ability to obtain Public Trust Required
• U.S. Citizenship required (NO EXCEPTIONS)
  
  

Compensation:

• Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $120,000 - $150,000. 
  
  

About MetaPhase

MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation, and are aggressively hiring to grow our team:

Fastest Growing

• Inc 5000 Fastest Growing Company - 2020, 2021, 2022, 2023 
• Washington Technology Fast 50 Award - 2020, 2021
• Financial Times America's Fastest Growing Companies – 2021, 2022, 2023
  
  

Best Places to Work

• Washington Post Top Workplaces – 2022, 2023
• Washington's Business Journal’s Best Places to Work – 2021, 2022
• Virginia Businesses Best Place to Work – 2021, 2022, 2023
• Northern Virginia Technology Council Top 100 Technology Firms – 2020
  
  

Company & Individual Awards

• 2021 Washington Business Journal Small Business – CEO of the Year
• 2021 FedScoop 50 – Industry Leadership Award Nominee
• 2021, 2023 Moxie Award Finalist
• 2022 SECAF Government Contractor Awards ($27.5 to $50 Million in Revenue)
• 2022 FedScoop Best Bosses Finalist – Brett McLaren 
• 2022 Washington Business Journal 40 under 40 –   Brett McLaren
• 2022 FedHealth IT and G2XChange Women in in Leadership Awards – Beth Angerman
• 2022 George Mason University Prominent Patriots in Business – Fred Costa
• 2022 TiE DC Capital ELITE Award
• 2023 Elev8 Engage GovCon Finalist
• 2023 Maryland Tech Council ICON Awards Finalist for Government Contracting Company of the Year: Over $50 Million
• 2023 Greater Washington Government Contractor of the Year ($25 to $75 million) Awards Finalist
  
  

MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or veteran status, or any other factors protected by federal, state, or local law.

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